HVAC Cooling Customer Engineer II - Red Oak

Responsibilities

• Install, commission, and provide scheduled and emergency service on Liebert Air products.
• Maintain continuous communication with Area/District Offices and direct manager.
• Render on‑site and phone assistance to customers; coordinate with National Technical Support on equipment issues.
• Perform work according to company guidelines for scheduled maintenance and implement Field Change Notices.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate safely in accordance with published safety guidelines and wear appropriate PPE.
• Adhere to work‑hours policy (“14‑hour rule”) and report all work‑related accidents or injuries within 24 hours.
• Provide accurate and timely reporting (timecards, expense reports, mileage reports, ticket closure, etc.).
• Maintain individual inventory and company property (vehicle, credit cards, PPE, test equipment, laptop, pager, etc.).
• Communicate effectively with internal and external customers, providing estimated time of arrival when applicable.
• Complete scheduled maintenance documentation and deliver it to the customer and local office.
• Strive for “first‑time fix” on equipment and maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.
• Maximize productivity by combining service opportunities and completing work efficiently and timely.
• Make technical and commercial decisions under pressure and evaluate site/equipment for appropriate billing status.
• Maintain productive utilization rate, perform inventory cycle counts, and adhere to dress code and safety regulations.
• Meet or exceed on‑site response time requirements and follow company startup/escalation processes.
• Perform several work‑related tasks independently or under direct supervision, maintaining required certifications.

Qualifications

• High School Diploma or G.E.D. equivalent; HVAC certificate program or equivalent field experience.
• Six years of military experience in a related field or equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge; ability to read and interpret electrical line diagrams and blueprints.
• Familiarity with electrical/electronic test equipment and fundamentals; working knowledge of Ohm’s law and HVAC theory.
• Technical skills for site evaluation (environmental temperature, operating conditions) and elementary fix/repair techniques under supervision.
• Ability to summarize and report all work‑related tasks performed.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, and computer skills.
• Mechanical aptitude and ability to work as a reliable team player.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle objects, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Frequent sitting, climbing, and balancing; frequent driving (car, van, truck).
• Must lift up to 50 lb consistently and occasionally up to 75 lb.
• Exposure to extreme cold (below 32 °F) and extreme heat (above 100 °F); medium/high noise levels requiring shouting.
• Work around moving machinery (fork‑lifts, tractors) and outdoors with no weather protection.
• Required protective equipment includes earplugs, gloves, eyewear, respirator, mask, etc.
• Vision requirements: close, distant, color, peripheral, depth perception, and ability to adjust focus.

Working Conditions

• Travel required; flexible schedules including weekends, evenings, and holidays.
• May have on‑call responsibility.
• Valid driver’s license required; must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) delivers hardware, software, analytics, and ongoing services that enable customers’ vital applications to run continuously, perform optimally, and grow with business needs. The company solves critical challenges in data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that span from the cloud to the edge. Headquartered in Westerville, Ohio, Vertiv employs around 34,000 people and operates in more than 130 countries. Visit Vertiv.com to learn more.

Vertiv will only employ individuals who are legally authorized to work in the United States. Sponsorship for work authorization is not available.