HVAC Area Service Manager

Responsibilities

• Reports to the Operations Manager.
• Manages Technicians.
• Supervises and develops technician workforce.
• Affirms technician productivity.
• Maintains technician market work level.
• Handles escalated service issues.
• Develops training plan for all assigned Technicians.
• Supports and ensures quality of work for the area.
• Evaluates and performs annual Technician reviews.
• Acts as a positive role model for the Technician group.
• Protects the company's image and reputation.
• Conducts weekly service meetings.
• Communicates goals and objectives for assigned area.
• Provides recognition to top performers.
• Performs inspections of all vans.
• Inspects equipment and ensures technicians have proper PPE.
• Discusses safety topics weekly.
• Reviews new customer requirements.
• Oversees callbacks and additional repairs.
• Receives feedback from Technicians on office scheduling/issues.

Requirements

• At least 10 years as an HVAC Service Technician, management experience is a plus.
• Technical knowledge necessary to provide value to technicians and customers.
• Maintain continuous education in the technical field.
• Strong attention to detail and quality.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to focus on desired results.
• Adaptability to very fast-paced environment and deadlines.
• Clean and professional appearance.
• Able to lift 100 pounds.
• Able to pick up and maneuver a 32-foot ladder weighing approximately 96 pounds.
• Able to climb ladders multiple times.
• Able to haul equipment and tools to roof via ladders.
• Able to drive extended hours for calls (up to 8-10 hours per day).

Qualifications

• High School Diploma preferred.
• Previous experience in HVAC Industry or other service business preferred.

Skills

• Effective communication with customers.
• Ability to resolve concerns locally.

Benefits

• Top-tier health insurance.
• Dental and vision coverage.
• Free life insurance.
• 401(k) retirement plan with a 50% match on the first 6% of contributions.
• Generous time off (7 paid holidays, PTO).
• Supplemental insurance options (Accident, Critical Illness, Disability, Supplemental Life).
• Discounts on various services (Travel, Auto, Food).

Pay

USD $75,000.00/Yr. USD $85,000.00/Yr.

Schedule

Starts after the first 30 days.