HVAC Account Manager

About the role

Crawford Mechanical Services, a Quantum Industrial company, is seeking a driven and customer-focused HVAC/R & Plumbing Account Manager to join our team. This role is ideal for a sales and operations leader with experience in mechanical services who thrives in a fast-paced environment.

Key Responsibilities

• Drive sales for HVAC/R and plumbing services, manage client relationships, and oversee customer communications to ensure contract retention and expansion.
• Oversee P&L, track financial targets, and implement strategies to improve efficiency and profitability.
• Conduct site visits, attend industry events, and ensure adherence to company safety, IT, and training standards.

What You’ll Do

• Develop new business and expand existing client accounts to grow revenue in Arizona.
• Build long-term relationships with clients, ensuring high satisfaction and contract renewals.
• Align service teams with company goals, improve processes, and serve as the primary liaison between customers and internal teams.
• Track P&L performance, oversee billing, and ensure profitability.
• Represent Quantum Industrial at trade shows, networking events, and client meetings.

What You Bring

• Education & Experience:
  • Bachelor’s degree in Business, Engineering, HVAC, Plumbing, or a related field (preferred)
  • Equivalent industry experience in mechanical services, HVAC/R, plumbing, or facility management may be considered
• Proven Expertise:
  • Experience in sales, account management, or business development within HVAC/R, plumbing, or industrial services
  • Strong background in contract management, P&L oversight, and customer relationship management
  • Familiarity with mechanical systems, service agreements, and financial reporting tools
• Skills You’ll Need to Succeed:
  • Sales & Negotiation – Ability to close deals and drive revenue growth
  • Communication & Relationship-Building – Strong client engagement and leadership skills
  • Financial & Business Acumen – P&L management, budgeting, and contract negotiation expertise
  • Problem-Solving – Ability to assess client needs and provide effective solutions
  • Project & Time Management – Ability to manage multiple priorities efficiently
  • Technical Knowledge – Understanding of HVAC, plumbing, and mechanical service systems

Work Environment & Physical Requirements

• Ability to climb ladders, access rooftops, and conduct on-site inspections
• Comfortable working in various conditions, including outdoor and mechanical room settings
• Ability to walk, stand, or move for extended periods during site visits and client meetings
• Ability to lift and carry up to 25 lbs. as needed