HVAC Service Account Manager

About the Role

We are looking for a driven and customer-focused HVAC/R & Plumbing Account Manager to join our team at VO Brothers, a leading mechanical and plumbing contractor specializing in large-scale commercial and industrial projects. This role is ideal for a sales and operations leader with experience in mechanical services who thrives in a fast-paced environment. Our culture empowers employees to reach their full potential through growth, development, and personal and professional advancement.

Responsibilities

• Business Growth & Client Management: Drive sales for HVAC/R and plumbing services, manage client relationships, and oversee customer communications to ensure contract retention and expansion.
• Financial & Operational Performance: Oversee P&L, track financial targets, and implement strategies to improve efficiency and profitability.
• Field Engagement & Compliance: Conduct site visits, attend industry events, and ensure adherence to company safety, IT, and training standards.
• Sales & Market Growth: Develop new business and expand existing client accounts to grow revenue in Arizona.
• Customer Satisfaction & Retention: Build long-term relationships with clients, ensuring high satisfaction and contract renewals.
• Operational Excellence: Align service teams with company goals, improve processes, and serve as the primary liaison between customers and internal teams.
• Financial Management: Track P&L performance, oversee billing, and ensure profitability.
• Industry Leadership: Represent Quantum Industrial at trade shows, networking events, and client meetings.

Requirements

• Bachelor’s degree in Business, Engineering, HVAC, Plumbing, or a related field (preferred). Equivalent industry experience in mechanical services, HVAC/R, plumbing, or facility management may be considered.
• Valid driver’s license and ability to travel within Arizona.
• Proven expertise in sales, account management, or business development within HVAC/R, plumbing, or industrial services.
• Strong background in contract management, P&L oversight, and customer relationship management.
• Familiarity with mechanical systems, service agreements, and financial reporting tools.

Skills

• Sales & Negotiation: Ability to close deals and drive revenue growth.
• Communication & Relationship-Building: Strong client engagement and leadership skills.
• Financial & Business Acumen: P&L management, budgeting, and contract negotiation expertise.
• Problem-Solving: Ability to assess client needs and provide effective solutions.
• Project & Time Management: Ability to manage multiple priorities efficiently.
• Technical Knowledge: Understanding of HVAC, plumbing, and mechanical service systems.

Work Environment & Physical Requirements

• Ability to climb ladders, access rooftops, and conduct on-site inspections.
• Comfortable working in various conditions, including outdoor and mechanical room settings.
• Ability to walk, stand, or move for extended periods during site visits and client meetings.
• Ability to lift and carry up to 25 lbs. as needed.