HVAC Account Manager

Job Summary

Hill York is seeking a driven, high-performing Account Manager to accelerate growth through the sale of service and maintenance agreements across commercial, industrial, and institutional markets. This is a hunter-focused role responsible for developing new business, expanding existing accounts, and delivering consistent, profitable revenue growth.

Essential Duties & Responsibilities

• Proactively identify, target, and secure new business through cold calling, prospecting, networking, and referrals.
• Build a robust sales pipeline and manage opportunities through all stages of the sales cycle.
• Build and maintain strong relationships with owners, facility managers, and management companies.
• Research and identify decision makers within target organizations and develop strategies to engage them.
• Conduct sales presentations and negotiate contracts to close service agreements at profitable margins.
• Maintain regular customer touchpoints to ensure satisfaction and long-term retention.
• Continuously engage existing customers to ensure service expectations are being met, proactively address concerns, and reinforce trust through consistent, high-quality support.
• Respond promptly to customer inquiries and resolve issues related to billing, service, or agreements.
• Proactively identify at-risk accounts and implement strategies to retain and strengthen relationships.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Maintain accurate records in CRM and provide regular updates on sales activities and pipeline.
• Monitor market trends, competitor activity, and customer feedback to inform sales strategies.
• Ability to identify customer needs and discuss the various solutions Hill York can provide.

Qualifications

• High School diploma or equivalent.
• Ability to network, generate leads, close deals, and manage customer relationships.
• Strategic thinker with the ability to identify and capitalize on opportunities.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational and follow-up skills with attention to detail.
• Proficient computer skills, especially CRM, Word, and Excel.
• Able to drive to customer sites regularly.
• Capable of standing, walking, and climbing ladders, using stairs as needed.
• Must be able to work in various environments, such as commercial office space, industrial and warehouse facilities, medical buildings, and educational facilities.
• Self-starter with hunter mentality and passion for sales.
• Resilient, self-motivated, and comfortable working independently.
• Ability to navigate complex organizations to reach key decision makers.
• Customer-focused with a commitment to delivering value and building trust.
• Excellent networker who thrives in making connections and creating opportunities.