Human Services Case Manager

About the role

The Human Services Case Manager will provide case management for the Trenton Citadel social service programs under the direction of the Corps Officer, with professional supervision provided by Divisional Headquarters Human Services Staff. The Case Manager will identify the needs of clients and provide outreach within the community.

Responsibilities

• Perform intakes, interviews, and assessments of clients’ needs; conduct follow-up case management for households needing additional supportive programs beyond emergency assistance.
• Provide comprehensive case management, including assessment of client needs, developing a strengths-based action plan, and identifying internal and external programs to support self-sufficiency.
• Coordinate services with partner agencies to ensure a holistic service approach for all clients.
• Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 living in generational/chronic poverty and providing case management in line with Pathway of Hope policies.
• Ensure accuracy and timely submission of records and reports in applicable databases for all community programs and funding sources.
• Maintain accurate, confidential, and updated case records in accordance with The Salvation Army’s record-keeping policies.
• Place food orders, submit reports on time, organize and manage inventory, and handle all paperwork from the local Food Bank.
• Monitor and maintain the general condition and upkeep of the Social Service lobby and reception area.
• Manage the main switchboard, including making phone calls, taking messages, and listening to voicemails to ensure timely client assistance.
• Assist Corps Officers in overseeing volunteers and community service workers.
• Prepare and maintain Salvation Army statistical reports for timely submission.
• Attend and participate in regular staff meetings, trainings, and individual supervision meetings as required.
• Uphold the standards and principles of The Salvation Army’s mission and ministry.
• Perform other relevant duties as assigned by supervisors.

Qualifications

• Associate’s Degree required in Social Work, Psychology, Counseling, or a Human Services-related field from an accredited institution; Master’s Degree in Social Work preferred.
• At least 1 to 2 years of experience in case management or counseling.
• Bilingual (English/Spanish) required.
• Strong written and verbal communication skills, with the ability to establish rapport.
• Knowledge of Microsoft Office programs (Word, Excel, Access).
• Knowledgeable of Mercer County and community resources.
• Strong interpersonal skills and ability to work as part of a team.
• Ability to maintain confidentiality of client and employee interactions.
• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
• Good organizational skills and timely follow-up to ensure concerns are reported and addressed promptly.
• Must understand and appreciate the mission of The Salvation Army.