Human Services Case Manager

Initial posting date: 07/29/2026 • Application deadline: 08/12/2026

About the role

The Oregon Department of Human Services seeks a Human Services Case Manager to determine Medicaid eligibility for long-term services and supports (LTSS), develop and implement service plans, coordinate community-based and nursing-home care, and monitor ongoing eligibility and service delivery.

Responsibilities

• Perform duties in alignment with the agency’s core values, promoting customer service and respectful workplace relationships.
• Engage in teamwork, assist co-workers, and participate constructively in group projects and problem-solving.
• Screen and interview applicants, recipients, relatives, and other stakeholders to assess initial and ongoing eligibility for Long Term Care Services, health care, social services, diversion/transition, and protective services.
• Inform clients of their rights and recourse methods.
• Develop detailed, individualized case-management plans.
• Conduct on-site field reviews using OR ACCESS, CA/PS assessment tool, and laptop computers.
• Provide ongoing case management by coordinating services according to rules, regulations, and individual case plans.
• Maintain direct and indirect contact with consumers or their authorized representatives.
• Demonstrate openness to feedback to improve work performance.
• Contribute to a positive, respectful, and productive workplace culture.

Requirements

• Valid driver’s license and acceptable driving record.
• One of the following:
  • Bachelor’s degree in Behavioral Science, Social Science, or a closely related field.
  • Bachelor’s degree in any field plus one year of human-services experience (e.g., assisting individuals with economic disadvantage, employment, abuse/neglect, substance abuse, aging, disabilities, health, cultural-competency, or housing issues).
  • Associate degree in Behavioral Science, Social Science, or a closely related field plus two years of human-services experience.
  • Three years of human-services experience.

Skills

• Ability to work independently, using problem-solving and critical-thinking skills.
• Experience managing a dynamic workload and resolving complex problems within program rules.
• Analytical skills to make sound decisions based on information and situations.
• Ability to coordinate and maintain consistent communication with consumers, colleagues, and community partners via phone, email, in-person meetings, and virtual platforms (e.g., Microsoft Teams).

Working Conditions

• On-site position; not remote.
• Office hours: 8 am–5 pm, Monday through Friday; may require overtime and weekend work.
• General office environment with long periods of sitting, data entry, document reviews, and desk-side interviewing.
• Daily use of keyboard and CRT screen; physical exertion may include climbing stairs, walking on uneven terrain, and transporting a laptop.
• Potential contact with irrational, hostile, or armed individuals; exposure to communicable diseases (e.g., staph infections, Hepatitis, MRSA, lice).
• Travel exceeding 100 miles one-way to client homes, hospitals, nursing facilities, field offices, and Salem; travel may occur in inclement weather.
• Reliable attendance and appropriate use of accrued paid leave to ensure branch coverage and customer service.

Background Checks

• Criminal history and background check required for finalists; adverse results may disqualify candidates.
• No visa sponsorship offered.
• Within three days of hire, completion of the US Department of Homeland Security’s I-9 form and E-Verify confirmation of work authorization in the United States is required.

Pay

$5,193 – $6,904 per month

Benefits

• Employee Resource Groups that promote shared learning.
• Cost-of-living adjustments and annual salary increases (until reaching the top of the salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Additional Information

• Permanent, full-time position represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• Veterans and Oregon National Guard servicemembers who meet qualifications receive candidate preference.