Human Services Case Manager

About the role

This grant-funded position involves professional social work in the County's Community Services Department, Human Services Division. The Human Services Case Manager interviews social welfare applicants, evaluates resources, and makes recommendations for funding or denial of services based on established policies, procedures, laws, and regulations.

Responsibilities

• Interview social welfare applicants
• Evaluate applicants' resources, including assets, income, employability, family status, and State or Federal assistance received
• Make recommendations for funding or denial of service based on established policies, procedures, laws, and regulations
• Counsel indigent and at-risk citizens on how to deal with social, emotional, or financial problems within their own limitations
• Encourage self-sufficiency and independence from social service programs when possible
• Perform related work as required

Requirements

• Knowledge of the principles and practices of social service work
• Knowledge of County laws, rules, and regulations related to the providing of public assistance and medical care
• Knowledge of related social service activities
• Ability to achieve rapport and establish effective relationships with applicants, their relatives, other interested persons, and community human service providers
• Ability to prepare complete, concise, meaningful, and accurate written reports and maintain Case Worker notes in client files
• Ability to establish and maintain good relations with fellow employees and the public
• Ability to make sound judgments
• Ability to work autonomously and creatively on new projects

Qualifications

Education & Experience

• Graduation from an accredited college or university with a Bachelor's Degree in Social Science or a related field OR an Associate degree and two (2) years' experience in the human services field
• Must be able to type (no minimum speed requirement), use a calculator and telephone
• Computer/data entry experience preferred
• Experience working with people affected by opioid use disorder, substance use disorder, and/or experience working with housing support services preferred

Licenses & Certifications

• Must possess a valid Florida Driver's License

Physical Requirements

• Ability to communicate effectively using verbal, written, and visual communication