Human Resources Support Specialist III

Responsibilities

• Serve as the first point of contact for employee questions and issues related to Human Resources.
• Provides information to employees regarding established human resources policies, benefits, forms, records and practices including but not limited to Talent Acquisition, Talent Management, Compensation, Benefits, Learning, and Leave of Absence.
• Provides administrative support for a variety of HR programs including but not limited to new hire orientation, drug testing, verification of employment, tuition reimbursement, and LOA.
• Communicate and explain information related to a variety of benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave).
• Administer all aspects of the Tuition Reimbursement program, working directly with participants to answer inquiries and explain program guidelines.
• Administer the onboarding process for New Hires by closely tracking their progress and coordinating with vendors to ensure all contingencies are completed and cleared prior to the start date.
• Assess the full scope of issues presented by employees or partners, identify root causes and potential downstream impacts, and provide clear, effective solutions.
• Utilize available resources and tools to independently research and resolve employee inquiries, escalating only complex or unresolved issues to the appropriate Centers of Excellence (COEs).
• Utilize case management system to process, document and resolve inquiries.
• Deliver timely, accurate employee support by providing information, guiding navigation of HR sites, and assisting with form completion.
• Complete daily HR transaction processing in the HRIS, execute data audits and updates to uphold accuracy and integrity, and lead/support annual system upgrades and testing.
• Maintain both manual and automated personnel and programmatic records.
• Regularly run and distribute various reports for HR Centers of Excellence (COEs) and the JPL Organization.
• Provide information to authorized individuals and agencies in accordance with established procedures.
• Performs various other support duties as required.

Qualifications

• A Bachelor's degree with 1 year of related experience, an Associate's degree with 4 years or related experience, or a High School diploma with 8 years of related experience.
• Minimum of 1 year related customer service experience.
• Minimum of two years of Human Resource Administration experience.
• General understanding/knowledge of HR disciplines through training and experience.
• Detail-oriented with good organizational skills, flexibility in working in a fast-paced team environment, effectively prioritizing and coordinating multiple assignments.
• Excellent customer-focused communication skills (patience, attentiveness, empathy).
• Strong interpersonal skills and team-based orientation.
• Excellent written & oral communication skills.
• Demonstrate ability to respond to common inquiries or complaints from customers.
• Demonstrate ability to analyze and solve problems to achieve first call resolution.
• Demonstrate ability to work and solve problems independently utilizing available resources and tools.

Benefits

JPL has a catalog of benefits and perks that span from the traditional to the unique. This includes a variety of health, dental, vision, wellbeing, and retirement plans, paid time off, learning, rideshare, childcare, flexible schedule, parental leave and many more. Our focus is on work-life balance, and living healthy, fulfilling lives as we Dare Mighty Things Together. For benefits eligible positions, benefits are effective the first day of the month coincident with or immediately following the employee’s start date. For further benefits information click Benefits and Perks.

Pay

The typical full time equivalent annual hiring range for this job in Pasadena, California is $65,000 - $80,600.

Schedule

Not specified.

Skills

Not specified.

Benefits

Not specified.

Schedule

Not specified.

Skills

Not specified.