Human Resources Support Center Representative

About the role

Provides frontline HR support by responding to employee and manager inquiries, assisting with self-service tools, and ensuring accurate resolution of basic HR issues.

Responsibilities

• Respond to HR inquiries about policies, procedures, benefits, and payroll.
• Help employees navigate HR systems and tools.
• Escalate complex issues to specialized HR teams.
• Maintain accurate records in ticketing systems.
• Support administrative tasks like employment verifications.
• Educate employees on available resources.
• Performs other related duties as required.

Qualifications

• High school diploma or equivalent, required.
• Associate’s Degree or equivalent combination of education and related experience, preferred.
• 1–3 years of relevant experience, preferred.
• Strong communication, problem-solving, proficiency in HR systems, and multitasking abilities, preferred.