Support Center Representative

Join Altana and Help Us Deliver Meaningful Member Connections! At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction. We’re looking for a Support Center Representative who shares our passion for service and thrives in a collaborative, fast-paced environment. Position Overview As a Support Center Representative, you are often the first point of contact for our members. You play a critical role in building trust, solving problems, and creating meaningful connections through phone, digital, and online interactions. This position blends service excellence with operational accuracy, ensuring members feel supported, understood, and valued. Key Responsibilities Connection & Service Excellence Answer inbound calls and assist members with questions, account needs, and fund transfersRoute calls to appropriate teams when specialized support is neededRespond to online messages, voicemails, and digital inquiries with professionalism and care Empowering Member Support Conduct member research to resolve questions and issues effectivelyProcess mobile deposits, emails, and digital service requestsSupport members by identifying needs and connecting them to the right solutions Operational Excellence Process and review daily and periodic reports with attention to detailMaintain accuracy and efficiency across all transactions and systems Collaboration & Synergy Partner with teams across the organization to ensure seamless member experiencesProvide backup support for ITM Representatives as neededShare knowledge and contribute to a positive, team-focused environment Growth & Accountability Stay current on Altana products, services, and policiesFollow all compliance, privacy, and regulatory guidelinesAttend required meetings and participate in ongoing training and developmentMaintain dependable attendance and punctuality What You Bring Required Qualifications High School Diploma or GED (preferred)Minimum of 12 months of experience in a member or customer support function in a financial services institution, or directly related field Knowledge, Skills & Abilities Foundational understanding of call center or member service operationsStrong problem-solving skills with the ability to resolve a variety of member needsExcellent written and verbal communication skillsAbility to handle sensitive and confidential information with professionalismComfort working independently while also contributing to a teamProficiency with standard office technology (phones, computers, systems) What Success Looks Like At Altana You create meaningful connections with every member interactionYou act with an altruistic mindset, always putting members firstYou embrace innovation and help improve how we serveYou empower members by providing knowledge and solutionsYou contribute to a collaborative, synergistic team environment Why You’ll Love Working Here At Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter. If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.