Support Center Representative
Surface Experts is a growing franchise system based in Spokane, WA, supporting 85+ franchises nationwide from our downtown Spokane headquarters. Our Support Center team collaborates to assist franchisees and foster a culture of mutual support and success.
About the role
In this position, you will handle inbound communications from franchisees and their customers, create and schedule work orders, and provide administrative support. The environment is fast-paced yet low-stress, with a team-oriented approach to consistency and support.
Responsibilities
- Answer inbound calls, emails, and Teams messages from customers and franchise owners
- Schedule jobs for technicians
- Assist franchise owners with administrative tasks
- Use online software to manage details
- Work closely with the Support Center Team
- Answer customer questions about repairs
- Support salespeople in the field nationwide
- Participate in regular meetings and trainings
Requirements
- High School Diploma or GED equivalent
- Experience working in a fast-paced environment
- Call Center Experience is a plus
Benefits
- 401(k)
- Monthly performance-based bonuses in addition to base pay
- Company parties
- Free food & snacks
- Paid time off (vacation, sick leave, holidays)
- Health Reimbursement Account with monthly company contributions
- Paid parking at our downtown location
- Paid lunch breaks
- Advancement opportunities & internal growth
- Welcoming, open-minded, and low-stress office environment
- Consistent customers who frequently book services
- Opportunity to support small business owners (our franchisees)
Pay
Hourly rate starts at $22 with monthly bonus potential.
Schedule
- Full-time, 40 hours per week
- Variety of shifts between 6:00 am and 5:00 pm
- No nights or weekends
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Ability to communicate orally
- Hearing and vision within normal ranges (with or without assisted devices)
- Occasional exertion of up to 25 lbs. of force may be required
The position is full-time, in-person/on-site, primarily performed indoors in a traditional office setting with extended periods of sitting and extensive computer/phone work.