Support Center Representative
About the role
We're partnering with a healthcare organization seeking a dedicated Support Representative to help members confidently navigate their healthcare journey. This role is ideal for someone who is passionate about helping others, enjoys solving problems, and thrives in a customer-focused environment.
Key Responsibilities
- Assist members with healthcare benefits, claims, coverage, and provider-related inquiries
- Provide guidance and support through complex healthcare situations
- Identify opportunities to reduce healthcare costs and improve access to care
- Advocate for members and help coordinate services to meet their needs
- Persist with internal departments to resolve issues and improve the member experience
- Deliver outstanding customer service with empathy, professionalism, and attention to detail
What We're Looking For
Strong communication and problem-solving skills
Passion for helping others and delivering exceptional service
Ability to navigate complex situations with professionalism and empathy
Customer service, healthcare, insurance, or call center experience is a plus
Training & Schedule
- 7-week paid classroom-style training program
- Training hours: Monday-Friday, 9:00 AM-6:00 PM
- Upon successful completion of training, regular schedule will be Monday-Friday, 10:00 AM-7:00 PM
Company Profile
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Benefits Information
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.