Human Resources Specialist I

About the role

The Human Resources Specialist I role supports HR Service Center operations across Indiana University Health’s statewide workforce. This includes serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures. The role involves handling high-volume inbound calls and written requests, supporting benefits inquiries, processing Oracle HR transactions, and assisting with onboarding and compliance processes.

Responsibilities

• Serve as the first point of contact for team members and leaders regarding HR programs, policies, and procedures.
• Handle high-volume inbound calls and written requests (approximately 40–50 per day).
• Support benefits inquiries, enrollment processes, and leave program questions.
• Process and troubleshoot Oracle HR transactions and team member data updates.
• Aid in onboarding, compliance processes (I-9s, background checks, employment verifications), and system testing.

Requirements

• Candidates must have a High School Diploma/GED.
• An Associate's Degree is preferred.
• Experience: 0–3 years of relevant experience is required.
• Previous call center experience is preferred.
• Previous Human Resources experience is preferred.
• Experience in Microsoft programs (Word and Excel) is required.

Qualifications

• Customer-Focused Communicator: Deliver a positive experience, clearly explaining policies, processes, and benefits with empathy and professionalism.
• High-Volume & Detail-Driven: Thrive in fast-paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes.
• Calm Problem Solver: Handle difficult conversations confidently, using strong de-escalation techniques to resolve issues effectively.
• Process-Oriented & Tech-Savvy: Follow procedures carefully and confidently navigate systems and job aids in real time.
• Collaborative & Growth-Minded: Work well in team environments, be passionate about HR, and be eager to learn and grow in your career.

Benefits

Indiana University Health is an equal opportunity employer and is committed to providing a fair hiring process and equal opportunity and nondiscrimination for all individuals regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Pay

Details about pay are not specified in the job posting.

Schedule

The shift is Full Time, with a hybrid schedule from 8:30am to 5:00pm.