Human Resources Professional (Human Resources Professional II), Division of Human Resources - Temporary

About the role

The Human Resources Professional serves as the first point of contact for the Division of Human Resources, providing professional customer service and directing inquiries via phone, email, and in person. The incumbent provides administrative support to the HR team, assists with onboarding coordination, supports recruitment activities, maintains confidential records and HR systems, and provides recruitment process guidance and status updates.

Responsibilities

• Perform onboarding activities for staff, management, faculty, and student employees by coordinating HR documents, compliance forms, and onboarding workflows in CSU Recruit and Tracker I-9.
• Serve as the primary point of contact for onboarding portal users by responding to questions, guiding applicants and delegates, and troubleshooting routine system issues.
• Review personnel documents for accuracy and completeness and prepare records in accordance with HR recordkeeping standards.
• Cover virtual and in-person onboarding sessions, prepare meeting invitations, and meet with new employees to review onboarding documentation.
• Maintain Campus Request Forms through AdobeSign to ensure timely routing, approvals, and completion.
• Provide front-office HR support by answering phone, email, and in-person inquiries, resolving routine questions, and directing complex issues to the appropriate HR staff.
• Cover daily office operations by monitoring supplies, processing mail, distributing documents, and submitting work orders.
• Support employee offboarding by processing separation documentation and assisting departments with offboarding procedures.
• Process volunteer and third-party system access requests, verifying background check and Live Scan requirements.
• Serve as the Absence Management timekeeper and attendance clerk by entering leave data and assisting employees with timekeeping inquiries.
• Complete unemployment verification requests and respond to external agency inquiries accurately and timely.
• Maintain I-9 reverification deadlines and notify employees and departments to maintain federal compliance.
• Enter, review, and update personnel data in PeopleSoft, including name changes, Person of Interest (POI) requests, and educational updates, while routing documentation to Payroll and Benefits.
• Support student employee transactions in PeopleSoft, including hires, job changes, separations, and other personnel actions during peak periods.
• Affiliate with HR projects, events, and New Employee Orientation (NEO) by preparing materials, coordinating logistics, and delivering presentations.
• Assist with HR projects, events, and New Employee Orientation (NEO) by preparing materials, coordinating logistics, and delivering presentations.
• Perform other HR, classification, and administrative duties as assigned to support departmental operations.

Requirements

• Equivalent to a bachelor’s degree in a related field.
• General knowledge of human resources, benefits administration, recruitment, and/or another human resources discipline.
• Strong attention to detail and accuracy.
• Strong communication and interpersonal skills to effectively present information in a diverse environment.
• Ability to work independently and as part of a team and build relationships with diverse stakeholders.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Flexibility to adapt to changing priorities and deadlines.
• Organizational skills to plan, organize, and prioritize work.
• Analytical skills to collect, analyze, and summarize human resources data and metrics.
• Computer skills to appropriately use technology and relevant software packages as required.

Qualifications

• Bachelor's degree in Human Resources, or related field.
• Experience in human resources, higher education environment.
• Experience in front office work.
• Fluency in using standard office software packages such as Microsoft Word, Excel, Access, and Outlook.
• Experience with Applicant Tracking Software (ATS), PeopleSoft or related systems.
• Demonstrated ability to manage confidential information; exercise good judgment and take initiative as needed; possess excellent organizational and time management skills.
• Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
• Ability to effectively work with a team.
• Demonstrated proficiency in ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.
• Excellent interpersonal and communication skills.