Human Resources Operations Analyst (Hybrid)

What You'll Be Doing Join the Human Resources team at Wake County Government! We are seeking a Human Resources Operations Analyst to serve as a lead resource within our HR Operations team while performing complex personnel administration and HRIS transactions that support employees throughout their employment lifecycle. Reporting to the Human Resources Operations Supervisor, this position plays a critical role in maintaining the accuracy and integrity of employee and position data, ensuring personnel actions are processed in compliance with County policies and procedures, and providing operational support to departments across the organization. In This Role, You Will Process and audit personnel actions, including hires, transfers, promotions, organizational changes, and separationsManage employee and position data in Dayforce, ensuring accuracy, compliance, and data integrity through quality assurance reviews and auditsAdminister position-related transactions, including position creation, supervisor changes, employee assignments, and organizational updatesServe as a primary resource for HR Operations inquiries, troubleshooting system and transaction issues while partnering with HRIS, Payroll, and departmental stakeholdersSupport compliance and operational initiatives through I-9 and E-Verify administration, employment authorization tracking, records management, audits, reporting, and special projects This position offers the opportunity to combine hands-on HR operations work with lead-level responsibilities, helping ensure efficient and customer-focused service delivery across Wake County Human Resources. If you enjoy solving problems, working with data, and supporting employees through accurate and timely HR processes, we'd love to hear from you. This position requires the ability to report on-site to the Wake County Office Building in Raleigh, NC, at least two days a week for collaboration and connection. About Our Team Wake County’s Human Resources Department partners closely with county leadership to deliver innovative, results-driven, and customer-focused HR programs and services. With a team of about 70 dedicated professionals, we provide a wide range of support including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training, and more. Our department is consistently recognized for excellence in wellness and talent management. Through forward-thinking strategies that serve as industry models, we've helped position Wake County as a national leader in public sector HR. Honors such as the Healthiest Employer Hall of Fame and the Agency Award for Excellence reflect our commitment to creating a thriving workplace. We invite you to explore our competitive benefits package , which includes a 5% 401(k) contribution and free access to the Employee Health Center. Join us in building a stronger, healthier, and more innovative Wake County. Required The Basics (Required Education and Experience) Associate's degree in Human Resources Management, Public Administration, Business Administration or related field Three years of experience in human resources administration Equivalent education and experience are acceptedPlease include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) The ideal candidate will bring experience in high-volume HR operations and personnel administration. Experience working with an HRIS, preferably Dayforce or a comparable enterprise systemExperience processing personnel actions throughout the employee lifecycle, including hires, promotions, transfers, and separationsExperience conducting audits, quality assurance reviews, or compliance-related HR activitiesExperience administering I-9 and E-Verify processes and maintaining personnel recordsRecords management experience to include creating, maintaining and updating personnel filesExperience working in a centralized Human Resources environment, preferably within local government or another large, complex organizationProficiency with Microsoft Excel, Word, Outlook, and SharePoint How Will We Know You're 'The One'? The successful candidate will be a detail-oriented professional who can balance customer service, accuracy, and efficiency in a fast-paced environment. Strong knowledge of human resources operations and personnel administration principlesAbility to accurately manage and analyze employee and position data while identifying and resolving discrepanciesExcellent organizational and time management skills with the ability to prioritize competing demands and meet deadlinesStrong analytical and problem-solving skills with the ability to identify and resolve discrepanciesStrong customer service skills and the ability to build effective working relationships with internal and external customersExcellent verbal and written communication skillsAbility to exercise sound judgment, maintain confidentiality, and navigate sensitive situations with professionalismAbility to work independently while contributing to a collaborative, team-focused environmentDemonstrated proficiency using Microsoft Office applications and HR technology systems About This Position Location: WCOB Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 27.20 - 34.92 Market Range: 27.20 - 42.63 Please include ALL prior work experience on your application and resume. Posting Closing Date: 11:59 pm on 11/1/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.