Human Resources Manager, Reservations and Customer Care (ATL)

About the role

The Human Resources Manager provides strategic HR field support for Delta’s Reservations and Customer Care teams across the United States. This role acts as a business partner, ensuring consistent delivery of HR services such as coaching, sourcing, performance management, compensation, and organizational development. The HR Manager balances employee advocacy with company policy, leads organizational change, and drives process improvements while fostering positive employee relations and compliance with applicable laws.

This position requires up to 40% travel, including overnight stays.

Responsibilities

• Anticipate and meet client needs through strategic HR support.
• Execute HR service delivery systems and create integrated solutions for business challenges.
• Serve as an employee and company advocate, balancing decision-making with policy and legal considerations.
• Develop relationships with employees, leaders, and groups to communicate policies, programs, and procedures.
• Provide leadership in organizational change, process consultation, and development.
• Influence management decisions with HR expertise, focusing on positive employee relations and compliance.
• Lead or represent corporate projects, manage timelines, and collaborate with cross-divisional teams.
• Develop strategic and tactical plans to promote a safety-conscious environment for employee well-being.

Requirements

• 5–10 years of HR Manager experience supporting a business unit (or equivalent).
• General knowledge of HR disciplines with technical competence in at least three of the following: compensation, benefits, employment, employee/labor relations, training/development, EEO, or organizational development.
• Up to 40% travel, including overnight stays.
• Excellent oral and written communication skills, strong analytical abilities, and adaptability.
• Ability to work independently, think strategically, and influence decision-making.
• Strong management presence, platform/presentation skills, and problem-solving capabilities.
• Ability to balance multiple priorities, work under pressure, and meet deadlines.
• High school diploma, GED, or equivalent; must be at least 18 years old with U.S. work authorization.
• Commitment to prioritizing safety, security, and diversity.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Management, or a related field.
• PHR/SPHR certification.
• Previous management or supervisory experience.

Benefits

• Competitive salary with industry-leading profit-sharing and performance incentives.
• 401(k) with company contributions up to 9%.
• Up to 2 weeks of vacation (earned for use in the following vacation year) and 56 hours of paid personal time annually.
• 10 paid holidays per year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non-birthing parents.
• Comprehensive health benefits: medical, dental, vision, short/long-term disability, and life insurance.
• Family care assistance: fertility support, surrogacy/adoption assistance, lactation support, subsidized backup care, and eldercare programs.
• Holistic well-being programs: employee assistance program, free financial coaching, mental health resources, and wellness initiatives.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs and global partnerships for community service and sustainability.
• Business Resource Groups for networking, inclusion, and professional growth.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits (e.g., car/hotel rentals, insurance, legal services, childcare).