ASSISTANT FRONT OFFICE MANAGER / RESERVATION MANAGER

Compensation

$60,000 to $64,000 per year

About the role

Manage the Front Office operations including Front Desk, Guest Services, Bell Services, and Night Audit. Ensure exceptional guest service and timely resolution of guest concerns. Maintain compliance with Hilton brand standards, company policies, and operating procedures.

Responsibilities

• Maintain compliance with Hilton brand standards, company policies, and operating procedures.
• Monitor daily arrivals, departures, VIPs, group blocks, and special requests.
• Conduct pre-shift meetings and communicate operational updates.
• Ensure proper room assignments and inventory management.
• Maintain accurate cash handling and audit procedures.
• Support the Front Office Manager in achieving departmental goals and service scores.
• Act as Manager on Duty when assigned.

Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Hospitality Management preferred.
• Minimum of three years of Front Office or Reservations supervisory experience in a full-service hotel.
• Previous Hilton Experience Preferred.
• Experience with OnQ, PEP, Opera, or similar Property Management Systems.
• Strong understanding of revenue management principles and hotel operations.
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and perform effectively in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Flexible schedule, including evenings, weekends, holidays, and on-call responsibilities.

Qualifications

• Ability to stand and walk for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to use computers and office equipment for extended periods.
• Ability to respond quickly to operational emergencies.