Hospitality Coordinator - PS ATL

Responsibilities

• Act on all coordination and communication required for Suites, Preferences, Food Orders, Surprise & Delights, Milestones and Top Tier Travelers.
• Respond to all email communication that comes to the hospitality email distribution and inbox.
• Assign suites, assign S&D’s, keep PSNAX (our operating system) up to date and book amenities as requested.
• Review preferences for shift and following day – may require offsite purchases handled by Hospitality.
• Research members and guests for suite customization and S&D opportunities.
• Review S&D opportunities 5 days out – may require offsite purchases handled by hospitality.
• Oversee all chats and radio any in the moment requests.
• Assist with suite setup and preparation of all suites.
• Assist with Setup of S&D’s.
• Assist with Suite Inspections and coordinate suite turnover with Housekeeping.
• Communicate any inventory needs with Inventory Specialist.
• Assess suites/Airfield Areas and account for used items, restock as needed.
• Track inventory using the point-of-sale system, Toast.
• Participate in Teams chats to create a seamless experience for each movement.
• Strong communication on the radio with different teams for different tasks.

Qualifications

• Experience working around confidential and sensitive information.
• Experience in a customer service, airline and/or hospitality industry related role.
• Ability to focus attention on member needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Able to have creative and proactive ideas.
• Able to work well under pressure in a fast-paced environment.
• Able to work cohesively and collaboratively as part of a team.
• Must be able to be active and lift a minimum of 25 lbs.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days prorated annually
• Monthly health & wellness and cell phone reimbursement
• Paid training
• A great career path with promotion opportunities.

Schedule

Full Time Employee. Fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.