Hospitality Coordinator

About the role

We are looking for a Hospitality Coordinator to oversee the daily execution of our workplace, meeting, and event experiences at Convene 1 Boston Place. Reporting directly to the General Manager, this high-visibility, client-facing role is key to delivering an exceptional environment for our tenants and guests. You will collaborate seamlessly across departments to ensure daily operations run flawlessly and hospitality standards remain unmatched.

Responsibilities

• Experience & Welcome Desk:
  • Welcome and check in all guests, clients, and workplace members
  • Manage lobby/reception flow, VIP arrivals, and guest support
  • Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
  • Manage coat check, lost & found, and daily front-of-house operations
• Event & Meeting Support:
  • Support end-to-end execution of meetings and events
  • Coordinate load-in/load-out, freight, and vendor logistics
  • Create event materials (run-of-show, signage, menu cards)
  • Assist with setup, breakdown, and on-the-floor support during peak times
  • Support site tours and “Surprise & Delight” moments
• Operations & Building Coordination:
  • Partner with building management on security, maintenance, and event logistics
  • Submit and track facility tickets (HVAC, repairs, etc.)
  • Coordinate security guards, porters, and lobby flow for events
• Workplace & Administrative Support:
  • Assist members with bookings, catering, badges, and requests
  • Manage calendars, event schedules, and internal communications
  • Handle packages, invoices, purchasing, and supply inventory
  • Support staffing logistics, including scheduling temporary team members
• Systems & Collaboration:
  • Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
  • Partner with Culinary, Service, Production, Technology, and Customer Success teams
  • Communicate effectively and problem-solve in real time

Requirements

• Minimum 2 years’ experience in hospitality
• Strong communication skills and a service-first mindset
• Highly organized, adaptable, and comfortable multitasking
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Pay

Starting Hourly Rate: $28.00/hour. This role is also eligible for Convene's annual incentive performance bonus plan.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.