Customer Service Manager/Human Resources Recruitment Coordinator

About the Role

The Customer Service Manager/HR Designee (CSM/HR) coordinates quality care and customer service for clients by assigning appropriate staff, scheduling services, and resolving issues to achieve optimal outcomes. This role also supports the local branch in employee recruitment, screening, hiring, record-keeping, and compliance, while performing various HR-related administrative duties.

Responsibilities

• Ensure adherence to the agreed plan of care for each client in your caseload.
• Facilitate communication and serve as a liaison between the client’s circle of care, including family members, assigned Power of Attorney/spokesperson, guardians, community partners, and related agencies.
• Monitor and escalate changes in client’s plan of care, services, or condition.
• Ensure proper documentation and record-keeping for agency payers.
• Coordinate schedules to ensure adequate staffing and processing of completed visits for billing and payment.
• Provide consultation and training to Direct Care Staff (Caregivers) to ensure quality care and service.
• Provide HR support in employee recruitment, hiring, performance, retention, and compliance.
• Process and review employment applications in the ATS to evaluate qualifications or eligibility of applicants within identified timelines.
• Coordinate or support new hire onboarding as well as employee exit meetings.
• Assist with data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS.
• Coordinate Personnel Action Forms (PAF) for assigned service site(s).
• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor ongoing file compliance and ensure all certifications/trainings are current and documented in the respective tracker.
• Participate in on-call responsibilities as needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED; some college coursework or Associate’s degree preferred.
• Two or more years of community service, client service, or staffing experience.
• Two or more years of general office and computer experience (e.g., Microsoft O365, scheduling, HRIT).
• One to two years of Human Resources experience with high-volume recruiting preferred.
• One to two years in a supervisory role preferred.
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.

Skills

• Sound decision-making based on available information and appropriate judgment.
• Ability to manage and prioritize multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Clear and professional communication in both oral and written formats.
• Effective collaboration with employees and individuals across all departments and levels.
• Flexible leadership and communication style as needed.
• Adaptability to changing priorities, processes, or environments and ability to learn new tasks.
• Ability to work effectively with minimal supervision and take ownership of assigned responsibilities.
• Professional conduct during routine and challenging interactions.
• Performance under high-pressure situations and environments.
• Constructive response to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques.

About the Company

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support to help people in need of assistance stay at home while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

Pay

Salary Range: USD $18.00 - $19.00 per hour.