Customer Service Manager/HR Recruitment Coordinator

About the role

The Customer Service Manager/HR Designee (CSM/HR) coordinates quality care and customer service to clients by assigning appropriate staff, scheduling services, addressing issues, and striving for optimal outcomes. They also provide support to the local branch in various HR functions including recruitment, hiring, training, and compliance.

Responsibilities

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Serves as a liaison between the client's circle of care, including family members, Power of Attorney/spokespersons, guardians, community partners, and related agencies
• Maintains and escalates changes in client's plan of care, services, or condition
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training to Direct Care Staff (Caregivers) to ensure quality care and service
• Supports HR functions such as recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications, conducts new hire onboarding, and facilitates employee exit meetings
• Coordinates or supports data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS
• Manages personnel action forms (PAF) for assigned service sites and ensures compliance with employment laws and regulations
• Monitors ongoing file compliance and ensures all certifications/trainings are current and documented in the respective tracker
• Participates in on-call responsibilities as needed
• Performs other duties as assigned

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service, or staffing experience
• Two or more years of general office and computer experience (e.g., Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Demonstrates sound decision-making based on available information and applies appropriate judgment within the role
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail
• Communicates clearly and professionally in both oral and written formats
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed
• Adapts to changing priorities, processes, or environments and learns new tasks as needed
• Works effectively with minimal supervision and takes ownership of assigned responsibilities
• Maintains professional conduct during routine and challenging interactions
• Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques

Benefits

Salary range: USD $25.00 / Hour

Pay

USD $25.00 / Hour

Schedule

Minimal travel may be required

Company Overview

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.