ATI Hotels Reservation Coordinator

About the role

To provide professional, accurate, cost-effective hotel accommodations and ground transportation for internal customers within company guidelines and standards for excellent customer service. This position requires a flexible schedule, including shift work, evening hours, Saturdays, and potential holidays. Schedules will be built based on ATI’s operational needs.

Responsibilities

• Assist with all travel services for ATI, including service satisfaction indexing, cost analysis, vendor selection analysis, contract negotiation, booking tickets in Sabre Red, and budget forecasting for hotels, ground transportation, and vendor selection.
• Negotiate contracts, analyze expenditures, prepare spreadsheets and reports, and audit hotel, transportation invoices, and Uber receipts.
• Review and quality control crew, maintenance, and loadmasters schedules pertaining to hotels and ground transportation.
• Review procedures of travel consultants, crew schedulers, and traveling ATI personnel to ensure best policies are being met.
• Establish priorities, work independently, and proceed with objectives with minimal supervision.
• Identify and develop solutions to prospective travelers' needs/problems and communicate those solutions to a wide array of influencers and decision-makers.
• Maintain a favorable working relationship with all other company employees to foster a cooperative and harmonious working climate.
• Perform other duties as assigned.

Requirements

• Ability to work quickly and accurately.
• High School diploma or GED.
• Minimum of one (1) year in a customer service role where excellent communication skills were demonstrated.
• Time management skills; must be able to work independently and complete tasks by deadlines.
• Minimum of one (1) year experience working with Microsoft Office products (Excel, Word, etc.).
• Ability to work a flexible schedule, including shift work, evening hours, Saturdays, and potential holidays.

Preferred Skills

• Above-average international booking knowledge and internet research skills.
• Strong negotiating skills.
• Experience with Sabre Red, Crewtrac, and knowledge of Hotel Connections or a similar system.

Physical Requirements

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Comply with ATI attendance requirements.
• Light to moderate lifting is required.

Benefits

ATI offers great benefits, competitive pay, and an exciting atmosphere.