RESERVATION COORDINATOR

Job Summary

The Reservation Coordinator – Conference Center is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors.

Key Responsibilities

• Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
• Event Planning – ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
• Drive daily workplace operations in accordance with corporate workplace policies
• Build relationships with various business divisions, executive office and assist with workplace related offerings
• Able to effectively communicate with the onsite operations team to ensure space is booked correctly
• Effectively solve space or amenities-related issues to ensure an elevated user experience
• Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.
• Familiar with EMS or any other space management tool
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the client experience

Preferred Qualifications

• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful meetings and events
• Ensure space optimization practices, tools and processes are updated and operating accurately
• Deliver white glove service to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
• Heavy anticipation and proactive delivery of all services
• Subject matter expert on the space management tool
• Escalation point for service delivery breakdowns, customer feedback; resolve issues and ensure follow through, engaging leadership when necessary
• Perform administrative tasks and provide guidance to the team
• Oversee and assist with integration of new team members
• Facilitate and support events as appropriate
• May serve as a point of contact for external vendors/service providers
• Manage the registration and reception of office guests and high-profile visitors
• Catering set-up knowledge
• Other duties as required

Qualifications

• High school diploma or equivalent
• Experience in hospitality or event planning preferred
• Strong organizational and communication skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of space management tools such as EMS

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer’s Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

About the Role

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Company Information

Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.