Reservation Coordinator

Imago Venues Position: Full time 37.5 hours per week. Annual Salary: £27,535.83 per annum Benefits 25 days annual leave plus bank holidaysPaid leave day for your birthdayFree access to on-site gym facilities at Burleigh SpringsFree mealFree car parkingEnrolment into company pension scheme As a Reservations Coordinator, you will play a key role in maximising occupancy and revenue across our hotel portfolio. You'll manage individual and group accommodation enquiries, build strong customer relationships and ensure all reservations are handled accurately from enquiry through to arrival. This is a fast-paced and rewarding role that combines sales, administration and customer service. Working closely with clients, Front of House teams and the wider Commercial Team, you will help deliver an exceptional booking experience while identifying opportunities to maximise revenue and guest satisfaction About Imago Venues Imago Venues is a wholly owned subsidiary of Loughborough University, bringing together world-class conference, hotel, sport and event facilities under one dynamic brand. Our Portfolio Includes Burleigh Court Hotel & Conference CentreHolywell Park Conference CentreThe Link HotelElite Athlete Centre and HotelLoughborough University's conference, sports and events facilitiesLoughborough University Nursery Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do. We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025. Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable. What You'll Do As a Reservations Coordinator, you will: Respond to incoming accommodation and group reservation enquiries, checking availability and securing bookings.Prepare professional quotations, proposals and contracts for group accommodation bookings.Build and maintain strong client relationships, acting as a key point of contact for accommodation requirements.Accurately process booking amendments, cancellations and guest requests.Ensure all reservation billing information, deposits, advance payments and cancellation charges are recorded accurately.Support the management of room availability and rates across booking channels.Work closely with Front of House teams to communicate guest requirements, booking information and availability updates.Assist Sales Coordinators with room allocations and delegate accommodation lists.Promote our venues and services confidently, identifying opportunities to maximise occupancy and additional revenue.Maintain accurate booking records and deliver exceptional customer service throughout the guest journey About You We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences. You'll Ideally Have Experience in a reservations, hospitality, hotel or customer-facing environment.Excellent communication skills, both written and verbal.Strong relationship-building and customer service skills.Good commercial awareness and a results-focused mindset.Strong organisational and administrative abilities.Excellent attention to detail and accuracy.Good numerical and financial awareness.Confidence using reservation systems, IT applications and telephone-based customer service.The ability to prioritise workloads and perform effectively in a fast-paced environment.A proactive, positive approach and the ability to work both independently and as part of a team. Why Join Us? You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience. In Return, You'll Benefit From A supportive and collaborative working environmentExcellent development opportunitiesCompetitive salary and benefits packageThe opportunity to work across an exciting and diverse venue portfolioThe chance to be part of one of the UK's leading conference and hospitality businesses If you're passionate about customer service, enjoy building relationships and thrive in a busy sales environment, we'd love to hear from you. Come join our team! Closing date: 16th October 2026 Interviews to be held: 20th and 22nd October 2026 Imago Venues are an Equal Opportunities and Disability Confident Committed Employer