Reservation Coordinator

About Four Seasons

Four Seasons is powered by its people. Committed to excellence, our team members create remarkable experiences for guests, residents, and partners through genuine heart and luxury. We believe in fostering a world-class employee experience and company culture where every interaction is meaningful.

At Four Seasons, we believe in treating everyone as we wish to be treated. From the familiar faces to the new ones, we aim to make every encounter memorable and respectful. Our purpose is to create lasting impressions that enrich lives.

The opportunity to work at Four Seasons Hotel San Francisco is a privilege. Nestled in the heart of San Francisco, our hotel offers a vibrant setting for business, leisure, and celebration. Our dedicated team ensures that each guest's experience is personalized and exceptional.

Reservation Coordinator Position Summary

The Reservation Coordinator plays a crucial role in delivering exceptional guest experiences by managing reservations and guest recognition. This position involves coordinating individual and group reservations, maintaining guest profiles, and collaborating with various hotel departments to ensure seamless service.

Who We Look For

We seek individuals who can support exceptional guest experiences through reservation management and guest recognition. Ideal candidates possess strong reservation expertise, excellent communication skills, and a passion for creating memorable moments for our guests.

Responsibilities

• Take incoming reservation calls and process Internal, WRO, Trust, and FIT Reservations.
• Cook up individual and group reservations, ensuring accuracy of guest information and rooming details.
• Review upcoming arrivals and guest profiles to identify preferences, special requests, VIP status, and guest recognition opportunities.
• Communicate reservation details, guest preferences, and special requests with operational departments to support exceptional guest experiences.
• Maintain room blocks, reservation activity, and group commitments while keeping accurate records and reporting.
• Maintain guest profiles and reservation data in accordance with Four Seasons standards and procedures.
• Handle guest inquiries, reservation changes, and service recovery situations with professionalism and care.
• Run and distribute reservation, arrival, and guest-related reports as needed.
• Collaborate with Sales, Conference Services, Front Desk, Revenue Management, and operational departments to ensure seamless guest experiences.
• Support guest recognition initiatives and personalized service delivery throughout the guest journey.
• Comply with Four Seasons standards while working professionally and collaboratively with all departments.
• Aid in group turn-overs: making new group files, sending introduction letters, creating group rate codes, verifying cut-off dates, sending reminders, and verifying room block and rate information from booking recaps, hard block suites, or special room requests. Clean up old rate codes.
• Aid in communicating group activity – pickups, attritions, and contractual guidelines to Group Contacts, Conference Service Managers, and Sales Managers.
• Run daily reports as requested: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming lists within 48 hours of receipt and provide group contacts and Conference Service Managers with room block reports and rooming lists with confirmation numbers.
• Aid in providing Accounting with each group's rooming list from Group Contacts and pickups or attritions.
• Aid in communicating all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entries of group pickups for the current month and next two months.
• Aid in providing reservations and Front Desk staff with lists of Call-In and Form groups, ensuring rate information, advance deposits, and cancellation policies are set for quoting to guests and group confirmation letters; provide Conference Service Managers with any Special Attention, VIP information, such as arrival/departure manifests, billing, etc.

Preferred Qualifications & Skills

• Minimum one year of experience in hotel reservations, guest services, front office operations, or a related hospitality role.
• Knowledge of property management systems required; Opera experience preferred.
• Previous experience in luxury hospitality or guest recognition programs preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong guest service, problem-solving, and interpersonal skills.
• Ability to build rapport and create positive guest interactions.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Bilingual candidates are encouraged to apply.

What To Expect

• Hourly Rate: $37.76
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave
• Paid holidays, vacation & sick days
• Laundered Employee Uniform
• To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law

How to Apply

To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at people.and.cul.sfr@fourseasons.com.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.