Human Resources Manager

About the role

The Human Resources Manager is responsible for administering and managing the Human Resources operation, as well as meeting established financial expectations and quality standards. This includes keeper of the culture, associate relations, recruiting, training & development, and administration.

Responsibilities

• Maintain complete knowledge of and comply with all resort policies, procedures, and standards.
• Resolve internal guests (associates) grievances ensuring satisfaction.
• Ensure high standards of personal appearance and grooming of staff.
• Design and update training materials, manuals, job aids, and SOPs to ensure consistency and clarity across departments.
• Support compliance training, including harassment and human trafficking prevention, safety, food safety, and regulatory requirements.
• Develop HR policies and employee engagement programs.
• Provide guidance to managers in coaching, counseling, and disciplinary actions.
• Expert knowledge of government regulations pertaining to HR – wage & hour, record keeping, etc.
• Oversee annual compliance internal audits, associate engagement surveys, and national certifications.
• Develop and maintain all communication to associates.
• Oversee and work with HR Coordinator in administration of UKG data entry.
• Oversee performance management and ensure performance evaluations are conducted in a timely manner for all associates.
• Assist with recruiting and onboarding of new hires.
• Assist with new hire employee orientation.
• Assist with coordinating associate engagement events.

Additional Duties & Responsibilities

• Participate in strategic planning including staffing, training, and financial objectives.
• Attend monthly departmental meetings and daily line‑ups to enhance quality training.
• Assist with recruitment and interviewing, if necessary.
• Assist in all other HR generalist duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
• Professional certifications such as PHR, SPHR, SHRM‑CP, or SHRM‑SCP (preferred).
• Minimum of 2–5 years in a Human Resources role.

Skills

• Strong knowledge of employment practices and applicable labor laws.
• Ability to handle multiple tasks in a fast‑paced environment.
• Experience and/or knowledge of the hotel business (preferred but not required).
• Computer literate in Microsoft Word, Excel, Windows, with the ability to learn HRIS systems.
• Fluency in English; other languages are a plus.
• Understanding of quality management practices and ability to teach others.
• Team‑oriented; able to work with little to no supervision.
• Strong decision‑making and good judgment skills.
• Proper telephone etiquette.
• Knowledge of all Microsoft Office programs (required).
• Familiarity with HotSOS, Revinate, UKG (HRIS), iCIMS (ATS), Birchstreet, Benefit Hub, and Leapsome (preferred).

Compensation

Base Pay Start Rate: $73,000 – $76,000 per year, plus bonus.

Benefits

• Group medical, dental, vision, life, disability benefits, and an employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.