Human Resources Manager

Job Summary

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

CORE WORK ACTIVITIES

• Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to property managers regarding selection procedures.
• PARTNERS WITH VENDOR PARTNERS TO ENSURE EFFECTIVE ADVERTISEMENT EFFORTS ARE BEING UTILIZED FOR OPEN POSITIONS IN APPROPRIATE VENUES TO ATTRACT A DIVERSE CANDIDATE POOL.
• PERFORMS QUALITY CONTROL ON CANDIDATE IDENTIFICATION/SELECTION.

• Administering And Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment claims;
• Reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.

• Managing Employee Development

• SUPPORTS A DEPARTMENTAL ORIENTATION PROGRAM FOR EMPLOYEES TO RECEIVE THE APPROPRIATE NEW HIRE TRAINING TO SUCCESSFULLY PERFORM THEIR JOB.
• ENSURES EMPLOYEES ARE CROSS-TRAINED TO SUPPORT SUCCESSFUL DAILY OPERATIONS.
• USES ALL AVAILABLE ON THE JOB TRAINING TOOLS FOR EMPLOYEES; SUPERVISES ON-GOING TRAINING INITIATIVES AND CONDUCTS TRAINING, WHEN APPROPRIATE.
• ENSURES COORDINATION AND FACILITATION OF NEW HIRE ORIENTATION PROGRAM TO GENERATE A POSITIVE FIRST IMPRESSION FOR EMPLOYEES AND EMPHASIZE THE IMPORTANCE OF GUEST SERVICE IN COMPANY CULTURE.
• ENSURES ATTENDANCE BY ALL NEW HIRSES AND PARTICIPATION OF THE LEADERSHIP TEAM IN TRAINING PROGRAMS.
• COLLABORATES WITH MANAGEMENT TEAM TO ENSURE DEPARTMENTAL ORIENTATION PROCESSES ARE IN PLACE AND EMPLOYEES RECEIVE THE APPROPRIATE NEW HIRE TRAINING TO SUCCESSFULLY PERFORM THEIR JOB.
• Maintains effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• REVIEWS PROGRESSIVE DISCIPLINE DOCUMENTATION FOR ACCURACY AND CONSISTENCY, AND CHECKS FOR SUPPORTIVE DOCUMENTATION AND IS ACCOUNTABLE FOR DETERMINING APPROPRIATE ACTION.
• UTILIZES AN “OPEN DOOR” POLICY TO ACKNOWLEDGE EMPLOYEE PROBLEMS OR CONCERNS IN A TIMELY MANNER.
• ENSURES EMPLOYEE ISSUES ARE REFERRED TO THE DEPARTMENT MANAGER FOR RESOLUTION OR ESCALATED TO THE DIRECTOR OF HUMAN RESOURCES/MULTI-PROPERTY DIRECTOR OF HUMAN RESOURCES.
• PARTNERS WITH LOSS PREVENTION TO CONDUCT EMPLOYEE ACCIDENT INVESTIGATIONS, AS NECESSARY.
• COMMUNICATES PERFORMANCE EXPECTATIONS IN ACCORDANCE WITH JOB DESCRIPTIONS FOR EACH POSITION.

• Managing Legal and Compliance Practices

• ENSURES EMPLOYEE FILES CONTAIN REQUIRED EMPLOYMENT PAPERS, PROPER PERFORMANCE MANAGEMENT AND COMPENSATION DOCUMENTATION, ARE PROPERLY MAINTAINED AND SECURED FOR THE REQUIRED LENGTH OF TIME.
• ENSURES COMPLIANCE WITH PROCEDURE FOR ACCESSING, REVIEWING, AND AUDITING EMPLOYEE FILES AND ENSURE COMPLIANCE WITH THE PRIVACY ACT.
• ENSURES MEDICAL RECORDS ARE MAINTAINED IN A SEPARATE, SECURE AND CONFIDENTIAL MEDICAL FILE.
• FACILITATES RANDOM, REASONABLE BELIEF AND POST ACCIDENT DRUG TESTING PROCESS (IN PROPERTIES WHERE APPLICABLE).
• COMMUNICATES PROPERTY RULES AND REGULATIONS VIA THE EMPLOYEE HANDBOOK.
• ENSURES ALL SAFETY AND SECURITY POLICIES (E.G., PROPERTY REMOVAL, LOST AND FOUND ITEMS, BLOOD BORNE PATHOGENS, ACCIDENT REPORTING, AND HYGIENE) ARE COMMUNICATED TO EMPLOYEES ON A REGULAR BASIS THROUGH ORIENTATION, PROPERTY MEETINGS, BULLETIN BOARDS, ETC.
• CONDUCTS PERIODIC CLAIMS REVIEWS WITH REGIONAL CLAIMS OFFICE TO ENSURE CLAIMS ARE CLOSED IN A TIMELY MANNER AND RESERVE LEVELS ARE APPROPRIATE FOR OPEN CLAIMS.
• REPRESENTS HUMAN RESOURCES AT THE PROPERTY SAFETY COMMITTEE; HELPS TO IDENTIFY WAYS TO CREATE AWARENESS OF THE IMPORTANCE OF SAFETY IN THE WORKPLACE AND DECREASE ACCIDENT FREQUENCY AND SEVERITY.
• MANAGES WORKERS COMPENSATION CLAIMS TO ENSURE APPROPRIATE EMPLOYEE CARE AND MANAGE COSTS.
• OVERSEES THE SELECTION/NON-SELECTION AND OFFERS PROCESSES TO ENSURE PROPER PROCEDURES ARE FOLLOWED (E.G., VALID REASONS FOR SELECTION/NON-SELECTION AND APPLICANTS RECEIVE STATUS NOTIFICATIONS).