Human Resources Manager

About the role

Join Pet Food Experts (PFX), the nation’s leading pet specialty distributor with over 80 years of history, serving over 10,000 pet retail locations nationwide. This role provides full-cycle HR support to our Tacoma, WA distribution center and cross-dock locations in Meridian, ID, and Clackamas, OR. You’ll serve as a trusted advisor to leaders and employees, driving engagement, performance, and operational excellence in alignment with PFX values.

Responsibilities

• Lead HR practices that promote a high-performance, employee-oriented culture emphasizing accountability, engagement, and professional growth.
• Partner with site and regional leadership to implement HR strategies aligned with operational and organizational objectives.
• Serve as the primary HR business partner for assigned distribution centers, advising on employee relations, staffing, and leadership development.
• Conduct and oversee employee relations investigations, ensuring fair and timely resolution of workplace concerns.
• Ensure compliance with federal, state, and local employment laws (ADA, ACA, FMLA, FLSA, Title VII, OSHA, etc.).
• Manage the ADA interactive process, coordinate with third-party leave providers, and oversee Workers’ Compensation cases.
• Partner with site leadership on performance management, including coaching, corrective action, and performance review processes.
• Lead or support talent reviews, succession planning, and development initiatives across assigned sites.
• Participate in employee engagement programs, recognition efforts, and follow-up actions from engagement surveys and exit interviews.
• Collaborate with Talent Acquisition to drive recruiting efforts for key roles and ensure seamless onboarding for new employees.
• Maintain HR operations, including payroll change forms, I-9 management, and personnel file integrity.
• Partner with Regional HR leadership to standardize HR practices, processes, and communication across distribution centers.
• Analyze HR metrics, KPIs, and trends to recommend proactive solutions supporting business goals.
• Serve as a change agent to foster consistency, compliance, and alignment with PFX values and expectations.
• Travel up to 20-25% to other PFX distribution centers to provide leadership presence, guidance, and training support.

Requirements

• Proven experience as an HR lead within a distribution or manufacturing environment.
• Comprehensive knowledge of HR best practices, employment law, and policy interpretation.
• Strong interpersonal, coaching, and facilitation skills with the ability to build trust across all levels of the organization.
• Excellent written and verbal communication; able to deliver clear, consistent, and professional messaging.
• Ability to balance strategic priorities with tactical HR execution in a fast-paced, high-volume setting.
• Strong business acumen and analytical skills; able to interpret data and guide decisions based on trends and metrics.
• Proven ability to exercise sound judgment, confidentiality, and discretion.
• Customer-focused, approachable, and solution-oriented style.
• Bachelor’s degree required (Human Resources, Business Administration, or related field preferred).
• SHRM-CP or SHRM-SCP certification preferred.
• Training and exposure in HR competencies including: employment law, compensation, benefits, talent management, employee relations, performance management, and organizational development.
• Minimum of 7-10 years of progressive Human Resources experience, with at least 3 years in a distribution, logistics, or manufacturing environment.
• Prior multi-site HR experience preferred.
• Proven track record in employee relations, performance management, recruiting, and leadership coaching.
• Dependability—this is an onsite position at the Tacoma, WA Distribution Center.
• Spanish-speaking ability preferred, but not required.

Schedule

Monday–Friday, onsite at the Tacoma, WA distribution center. Travel up to 20-25% to other PFX distribution centers may be required.

Pay

Salary range: $100,000 – $110,000. Eligible for a target annual incentive of 7.5% through the Management Incentive Plan (MIP), based on company performance and achievement of established financial and business objectives.

Benefits

• Competitive pay and comprehensive health benefits (medical, dental, and vision).
• Retirement savings with employer match.
• Unlimited flexible time off.
• Paid parental leave.
• Company-paid life and disability insurance.
• Health and dependent care FSAs.
• Pet perks and discounts on pet products.
• Extra voluntary benefits (additional coverage options deducted from payroll).
• Employee Assistance Program (EAP) for mental health, financial wellness, and more.