Human Resources Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 full-time US employees in over 60 world-class US operations and a global footprint with more than 20,000 employees worldwide.

About the role

The Human Resources Manager will address Human Resources concerns within their respective branch or branches, focusing on the human capital element of the business and mitigating risk. This role is critical in shifting the HR mindset from reactive employee relations to a proactive, collaborative, and solution-based approach. The goal is to enhance branch management leadership, create better work environments, and ensure CTDI remains an employer of choice.

Responsibilities

• Serve as a member of branch leadership, supporting site business initiatives, issues, and challenges.
• Address employee relations issues (e.g., attendance, performance management, conduct) with consistent, thorough, and accurate documentation.
• Act as the first point of contact for employee HR concerns, providing guidance on topics such as payroll, health plan options, vacation policy, and more.
• Partner with the Workforce Operations Recruitment Team and Branch Ambassador to ensure a smooth new employee experience.
• Collaborate with branch leadership in evaluating and selecting manager and supervisor hires and promotions.
• Contribute to talent assessment and development initiatives for managers and supervisors.
• Compile branch People Metrics (e.g., turnover, issues, safety) and work with the Regional General Manager to develop solutions.
• Recommend branch training needs (e.g., leadership, safety, employee relations, sexual harassment) to the Regional General Manager.
• Work with the Regional General Manager for Human Resources to implement new policies, procedures, and protocols.
• Address sensitive topics and conduct investigations.
• Process payroll change notices (PCNs) and updates in UltiPro as necessary.
• Perform other duties as assigned.

Requirements

• 3–5 years of experience in Human Resources.
• Familiarity with different HR areas of specialization (e.g., Total Rewards, Talent Management).
• 3+ years of experience handling employee relations matters, including complex and sensitive investigations, while ensuring confidentiality.
• Knowledge of State and Federal employment laws.
• Excellent leadership and interpersonal skills, demonstrating effective communication, motivation, and influence at all organizational levels.
• Highly skilled in problem-solving and decision-making, with a strategic approach and commitment to driving results through continuous improvement.
• Proficient in project management and prioritizing deadlines.
• Ability to assess talent, create, and execute development plans.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgment.
• Strong computer skills, including high proficiency in Microsoft Office.

Preferred Qualifications

• 1–3 years of previous management experience.
• Previous training experience, with the ability to develop content and deliver effectively.
• Experience working with UKG and Kronos.
• Experience working with temporary staff.
• Previous experience in high-volume distribution, manufacturing, technical service (e.g., testing and repair), or forward logistics.

Qualifications

• Bachelor’s degree in Human Resources or a related field, or equivalent hands-on experience.

Skills

• Action Oriented
• Approachability
• Business Acumen
• Conflict Management
• Customer Focus
• Decision Quality
• Ethics & Values
• Interpersonal Savvy
• Listening
• Organizing
• Patience
• Perspective
• Priority Setting
• Problem Solving
• Sizing Up People
• Understanding Others

Physical Demands and Working Conditions

• Warehouse environment.
• May require local travel and occasional overnight travel.

Benefits

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team-oriented, and inclusive workplace.
• Health, dental, vision, and prescription coverage.
• Paid holidays, vacation, and sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Work Authorization: United States (Required). Must be 18 years of age.