HUMAN RESOURCES MANAGER

Job Summary

Working as the HR Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training, and diversity. Our HR Manager will support a multi-site portfolio and must effectively partner with our operations teams to ensure HR best practices, culture efforts, and compliance initiatives are in place. They are a key partner to ensuring we meet (and exceed!) client AND employee expectations. We are hospitality-centric, food & beverage managed services company; only those passionate about PEOPLE and PERFORMANCE need apply! We are open to candidates based in Alaska, Washington, and Oregon. Must be able to travel regularly to multiple sites in these states.

Key Responsibilities

• Covers and conducts management training related to this area (i.e.: terminations, sexual harassment, performance management).
• Investigates and advises management in appropriate resolution of associate relations issues.
• Covers and conducts exit interviews to determine reasons behind separations.
• Makes recommendations to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations as is needed.
• Supports internal customer survey and associate satisfaction interpretation/feedback process.
• Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives.
• Covers and conducts management training related to the areas of interviewing, selection and hiring.
• Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.
• Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities.
• Identifies critical needs area’s and takes appropriate steps to rectify problems.
• Covers and conducts new hire orientation and management training.
• Serves as a key culture champion for the operations portfolio.
• Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development.
• Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101).
• Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings.

Preferred Qualifications

• Bachelor’s degree (B.A.)
• Three to five years multi-unit HR generalist and associate relations experience.
• Experience in a high customer contact setting (food & beverage, hospitality industry HR experience preferred)
• Demonstrated success partnering with leadership - you're a trusted, consensus building HR practitioner who learns the business and stays close to operations (and operational needs)
• Exceptional emotional intelligence - you're a proactive, tactful communicator and you effectively engage with all levels of associates.
• Diligence and follow thru - you are committed to excellence in your communications and work product.
• SPHR/PHR Certification preferred

Pay

$100,000 - $105,000 / yr

Schedule

Must be able to travel regularly to multiple sites in Alaska, Washington, and Oregon.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

• Master’s degree (M.A.)
• Five to ten years multi-unit HR generalist and associate relations experience.
• Experience in a high customer contact setting (food & beverage, hospitality industry HR experience preferred)
• Demonstrated success partnering with leadership - you're a trusted, consensus building HR practitioner who learns the business and stays close to operations (and operational needs)
• Exceptional emotional intelligence - you're a proactive, tactful communicator and you effectively engage with all levels of associates.
• Diligence and follow thru - you are committed to excellence in your communications and work product.
• SPHR/PHR Certification preferred