Human Resources Manager

About the role

This is a hands-on Human Resources Manager role responsible for owning and leading all HR functions across a family-owned, multi-entity organization in the hospitality services industry. The position supports both office and field-based employees in a fast-paced, operationally driven environment, acting as a key business partner to leadership.

Responsibilities

• Serve as the primary HR leader for the organization and its affiliated companies, taking full ownership of all human resources functions.
• Act as a key business partner to leadership, providing guidance on HR strategy, workforce planning, and organizational development.
• Develop, implement, and maintain HR processes, policies, and standard operating procedures that support a growing, multi-entity organization.
• Manage employee relations matters, including coaching, conflict resolution, performance discussions, and issue escalation, while ensuring fair and consistent treatment.
• Oversee HR operations, including onboarding, offboarding, and day-to-day HR support for both office and field-based employees.
• Administer and optimize the HRIS (ADP Workforce Now), ensuring accurate data, effective reporting, and streamlined HR workflows.
• Support recruitment and staffing efforts by partnering with hiring leaders to identify talent needs and assist with sourcing, screening, and onboarding.
• Ensure compliance with employment laws, regulations, and HR best practices across all entities and locations.
• Support payroll processes in coordination with finance or payroll teams to ensure accurate and timely pay for employees.
• Provide HR support to operational, field-based, and service-oriented teams, adapting HR practices to a hands-on, service-driven environment.
• Build and maintain strong relationships with employees and leaders at all levels, promoting a positive and collaborative workplace culture.
• Balance strategic HR initiatives with day-to-day execution, ensuring both long-term improvements and immediate operational support.

Essential Skills

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
• 7+ years of progressive HR experience with strong exposure to employee relations and HR operations.
• Proven experience building HR processes, policies, or standard operating procedures, ideally in a startup, growth-stage, or transformation environment.
• Strong working knowledge of employment law and HR compliance requirements.
• Experience in human resource management, including onboarding, payroll coordination, and HR administration.
• Experience in recruiting and recruitment support for a variety of roles.
• Strong interpersonal and communication skills, with the ability to influence and partner with leadership and staff.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Experience supporting operational, field-based, or service-oriented workforces.
• Experience supporting multi-entity or multi-site organizations (highly preferred).

Additional Skills & Qualifications

• Experience working in a family-owned or closely held business environment is beneficial.
• Background in highly regulated industries, such as manufacturing or pharma, is advantageous.
• Demonstrated ability to design and improve HR processes that support growth and operational efficiency.
• Comfort working closely with field technicians, operations teams, and administrative staff across multiple business lines.
• Strong organizational skills and attention to detail when managing HR documentation and compliance.
• Ability to thrive in a hands-on, service-driven culture where responsiveness and practical solutions are valued.
• Comfortable working fully on-site and engaging directly with employees and leaders on a daily basis.

Work Environment

The role is based on-site in Philadelphia, PA, within a long-standing, family-owned organization that supports the hospitality industry through commercial cleaning, warewashing equipment, kitchen sanitation services, and related solutions. The position is 100% on-site and operates in a fast-paced, team-oriented environment that supports both office staff and field-based technicians across multiple affiliated businesses. The culture is hands-on and service-driven, with close collaboration between HR, operations, and leadership. The organization utilizes HRIS technology, including ADP Workforce Now, to manage HR operations.

Job Type & Location

This is a Contract to Hire position based out of Philadelphia, PA.

Pay And Benefits

The pay range for this position is $45.00 - $55.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.