Human Resources Generalist

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Provide general HR support in collaboration with operations teams.
• Maintain accurate and timely entries in HRIS systems.
• Ensure consistent and fair application of HR policies and procedures.
• Conduct audits and compliance checks, including payroll and reporting verifications.
• Maintain employee records in accordance with legal requirements.
• Communicate and implement updates to HR policies and procedures.
• Align HR strategies with business goals and recommend improvements.
• Promote employee engagement through a proactive, hands-on approach (including remote interactions).
• Handle employee relations matters, including conflict resolution and problem-solving.
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes.
• Drive innovation in HR practices and continuous process improvement.
• Lead initiatives related to employee relations, retention, and recognition.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Qualifications

• Must exhibit good business judgment and acumen by being both confident and flexible in their views.
• Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
• 2+ years of experience as an HR Generalist.
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience).
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Strong conflict resolution skills.
• Effective time management, planning, and multitasking abilities.
• Strong written and verbal presentation skills.
• Ability to thrive in a fast-paced, professional environment.
• Comfortable giving and receiving constructive feedback.
• Ability to prioritize tasks and meet deadlines efficiently.