Human Resources Coordinator

Responsibilities

• Manage a high volume of incoming phone calls and emails while providing excellent customer service and timely assistance to team members.
• Serve as the first point of contact and intake for HR inquiries and investigations, providing accurate guidance and escalating issues through the proper channels when needed.
• Document all interactions thoroughly and promptly, ensuring accurate case data and compliance with service-level agreements for reporting and metrics/KPIs.
• Build and maintain trusted relationships with stakeholders through consistent communication and collaboration.
• Facilitate new hire orientation sessions and monitor the completion of all onboarding activities, including required documentation, system inputs, and follow-up tasks.
• Demonstrate accountability in delivering clear, accurate communication to all stakeholders.
• Prioritize responsibilities effectively and maintain proficiency in managing an assigned workload.
• File, retrieve, and organize personnel documents; maintain employee files and the HR filing system.
• Establish and maintain effective communication and working relationships with employees and management.
• Comply with all safety, security, compliance, and quality standards set by the Company, Clients, and regulatory authorities.
• Support performance management and improvement tracking processes.
• Aid in employee relations by gathering documentation, routing information, and supporting HR as needed.
• Assist with employee relations by gathering documentation, routing information, and supporting HR as needed.
• Support company-wide employee communication activities.
• Aid in compensation and benefits communication and maintain related records.
• Support employee safety, wellness, and health reporting; complete verification of employment requests.
• Perform general administrative support to ensure the efficient daily operation of the Administrative Office, including additional duties as needed and covering the front desk when required.
• Perform miscellaneous duties as assigned.

Qualifications

• Bachelor degree in Human Resources or Business related field preferred.
• Two to Three (2-3) years demonstrated Human Resource experience.
• College degree or similar work experience required.
• Experience with a large (300+) capacity in a Human Resource function preferred.
• Experience with employees located in multiple sites preferred.
• Bilingual (English/Spanish) ability preferred.