Human Resources Business Partner III

About the role

MCI is seeking a dedicated and experienced Human Resource Business Partner to lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes.

Responsibilities

• Deliver general HR support in collaboration with operations teams
• Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Champion innovative HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Requirements

Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including both customer and employee interactions)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Skills

• Good business judgment and acumen
• Fun and enthusiastic disposition
• Capable of teaching and motivating a wide range of personalities and learning styles

Benefits

• Competitive compensation
• Performance-based bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• Exciting incentive contests