Human Resources Business Partner II

About the role

MCI is seeking an experienced Human Resource Business Partner to drive people initiatives, deliver outstanding internal HR support, and enhance HR processes. The ideal candidate will partner with team leaders to implement and execute HR strategies, align HR strategies with business objectives, and lead employee relations, retention, and recognition programs.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business objectives and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Drive innovation in HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Requirements

• Experience in call center operations or client services is highly valued
• This is a full-time, on-site position requiring attendance at one of our local office locations

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Preferred Qualifications

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two-year or four-year college or university
• SHRM-SCP or equivalent HR certification

Benefits

• Competitive compensation
• Performance-based bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• Exciting incentive contests