Human Resources Business Partner

About the role

The Human Resources Business Partner at Resourcing Edge (RE) plays a crucial role in maintaining and enhancing clients' relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. This position serves as the main escalation point for client inquiries and supports the mission of RE to enable companies to focus on their success.

Responsibilities

• Developing new client relationships and serving as the direct contact for client key stakeholders and decision-makers.
• Providing guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
• Managing ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Making quarterly or scheduled visits to clients to assess service quality and/or service needs.
• Ensuring clients maintain a favorable perception of RE's service delivery and quality.
• Ensuring the smooth flow of information between clients and the organization, escalating discussions as necessary regarding technology-related issues, expectations, concerns, and procedural changes.
• Conducting new client orientations, including benefits enrollment and new hire onboarding.
• Conducting demos of web and software products for prospective clients and providing software training for new clients and/or new client contacts.
• Providing training to client contacts on RE’s services, process, payroll systems, employee benefits, and support procedures.
• Providing feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluating and acting to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
• Monitoring and reporting on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Qualifications, Skills and Requirements

• Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Able to work in a fast-paced environment with the ability to multi-task.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ability to work effectively in a diverse workforce.

Preferred Qualifications:

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
• 3+ years’ professional Operations, Client Services, Account Management, and/or Sales experience.
• Demonstrated ability in customer service and problem resolution.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us.