Human Resources Business Partner

This role serves as a strategic, on-site HR partner for assigned lines of business, departments, markets, field teams, and staff. The HR Business Partner supports the full employee lifecycle by assisting leaders with recruiting, onboarding, communication, coaching, documentation, concern resolution, and compliance with company standards. This position connects HR, Operations, Payroll, Benefits, Leave Administration, Risk, Legal, Safety, Training, IT, and other partners to create practical onboarding plans, support field execution, and ensure timely follow-up.

Responsibilities

• Serve as the strategic HR partner for assigned business units, departments, markets, field operations, or areas.
• Support assigned lines of business from the Operations Support Center in Richardson, Texas or an assigned on-site area.
• Partner with leaders to understand business needs, workforce priorities, field realities, staffing risks, and execution requirements.
• Provide timely support to managers and employees on employee relations, policy questions, performance concerns, documentation, scheduling, workplace expectations, and communication needs.
• Partner with managers on performance coaching, corrective action, investigations, conflict resolution, attendance concerns, and termination preparation consistent with company policy and applicable requirements.
• Build, coordinate, and follow through on onboarding plans for new hires, transfers, promotions, and assigned business groups by connecting managers, Training, Payroll, IT, Operations, Safety, and other departments.
• Maintain consistent communication with employees, managers, field leaders, and HR leadership; provide clear next steps and timely follow-up until issues are resolved.
• Oversee assigned HR staff or support personnel, providing direction, expectations, coaching, follow-up, and accountability.
• Support workload prioritization, performance feedback, training, and development for assigned staff.
• Ensure assigned staff follow company policies, HR procedures, documentation standards, confidentiality requirements, and service expectations.
• Identify and escalate trends in employee concerns, turnover, attendance, training gaps, communication issues, staffing needs, compliance risk, and manager effectiveness.
• Conduct field visits with limited notice as business needs require, including employee relations support, onboarding, investigations, manager coaching, compliance reviews, and urgent field support.
• Partner with Payroll, Benefits, Leave Administration, Risk, Legal, Safety, Training, IT, and Operations on employment matters requiring cross-functional support.
• Maintain accurate HR documentation, employee relations notes, investigation files, onboarding records, follow-up tracking, and assigned staff records in accordance with company standards.
• Support employee engagement, retention, culture, and communication initiatives across assigned teams and locations.
• Escalate high-risk concerns, complex employee relations matters, compliance issues, and urgent operational needs to HR leadership in a timely manner.
• Represent HR with professionalism, confidentiality, consistency, strategic judgment, and a service-focused approach.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field preferred.
• At least 5 years of Human Resources generalist, HR Business Partner, employee relations, or field HR experience preferred.
• Experience overseeing assigned staff, HR coordinators, generalists, support personnel, or cross-functional project teams preferred.
• Experience supporting retail, food service, hospitality, franchise, manufacturing, logistics, or multi-location teams preferred.
• Experience supporting field operations across multiple locations and time zones preferred.
• SHRM-CP, PHR, or similar HR certification preferred.
• Experience supporting onboarding, manager coaching, investigations, performance management, and HR documentation strongly preferred.

Skills

• Strategic HR Business Partnership: Ability to understand business operations, anticipate people-related needs, align HR support to business priorities, and influence practical outcomes.
• Employee Relations & Compliance: Strong ability to assess employee concerns, coach managers, document appropriately, and support fair, consistent, and compliant outcomes.
• Leadership & Staff Oversight: Ability to direct assigned staff, set clear expectations, prioritize work, coach performance, and hold others accountable for follow-up.
• Communication & Follow-Up: Excellent communication skills with a strong sense of urgency, professionalism, confidentiality, and consistent follow-through across departments and time zones.
• Organization & Execution: Ability to manage multiple open items, field requests, onboarding plans, documentation needs, staff assignments, travel changes, and deadlines simultaneously.
• Cross-Functional Partnership: Ability to connect HR, Operations, Payroll, Benefits, Risk, Legal, Safety, Training, IT, and field leaders to solve issues and execute plans.
• Adaptability & Availability: Comfortable with last-minute travel, changing priorities, urgent field needs, and availability outside standard business hours when needed.
• Problem-Solving: Practical judgment and ability to remain calm, objective, and solutions-focused in sensitive or time-critical situations.
• Technology Skills: Proficiency with HRIS systems, Microsoft Office, communication tools, reporting, and employee documentation processes.

Schedule

Full-time, on-site role based at the Operations Support Center in Richardson, Texas or an assigned on-site area. This role requires open availability to support field teams across various time zones, including early mornings, evenings, weekends, and urgent business needs as required. Remote or hybrid work is not part of the regular expectation for this position.

Travel

Heavy travel may be required based on assigned business needs. Travel may include field visits, employee relations support, onboarding, manager coaching, investigations, urgent operational support, and short-notice or last-minute travel. Availability to travel with limited notice is required.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to lift up to 15 pounds at times.
• Ability to work on-site at the Operations Support Center in Richardson, Texas or assigned area as required.
• Ability to travel frequently to assigned locations, including field, retail, food production, and customer-facing environments, with limited notice when business needs require.
• Ability to support field teams across various time zones, including non-standard business hours as needed.
• Ability to stand, walk, and move through operational environments during field visits, onboarding support, and employee relations matters.