Human Resources Business Partner

About the role

The Human Resources Business Partner will manage and resolve complex employee relations issues and provide expertise in talent management, performance management, compensation, organizational development, employee training, labor law compliance, and employee relations to their designated business unit/group. This position delivers the full scope of employee relations services to departments across the city, including management consulting, organizational development, and other human resources services. The role involves partnering with leaders, key stakeholders, and HR colleagues to shape, develop, and deliver HR plans and solutions aligned with organizational needs and priorities.

Responsibilities

• Oversees the employee relations program across assigned department(s) within the city.
• Serves as an advanced subject matter expert and team lead for employee relations services and other organization-wide initiatives.
• Collaborates with and serves as a strategic partner to senior leaders and assigned departments to support achievement of objectives; manages and resolves complex human resource-related issues; provides solutions to programs and processes.
• Provides performance management guidance, coaching, and training to supervisors, including the performance evaluation process, performance improvement, discipline, compliance with employment laws, and separation process.
• Manages and resolves complex employee relations issues, including coordination of the City’s grievance and complaint process and investigation of harassment/discrimination complaints.
• Plans, develops, and administers program policies, processes, and procedures; recommends and implements enhancements to improve operational efficiency and service quality.
• Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; develops and maintains management reporting to support decision-making and policy development.
• Monitors and maintains system data, files, records, and reporting to ensure regulatory compliance and mitigate legal risks.
• Facilitates organization-wide training.
• Partners with Talent Acquisition in coordinating and participating in the hiring and recruitment process.
• Develops, reviews, and revises policies and procedures to enhance programs and address issues; develops and maintains management reporting, program documentation, correspondence, and presentation materials.
• Leads project teamwork and activities; oversees and provides project management support.
• Performs other duties of a similar nature and level as assigned, including serving as a lead worker, assigning work, monitoring work completion, and supervising paraprofessional and/or support staff (e.g., conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures).

Qualifications

Bachelor’s degree in Human Resources, Organizational Development, Business, or Public Administration; 3 to 5 years of professional Human Resources experience, including public sector experience and previous supervisory experience; OR an equivalent combination of education and experience sufficient to perform the essential duties of the job.

Skills

• Valid North Carolina Class C Driver's License with a satisfactory driving record (or ability to obtain within 60 days of hire).
• IPMA-CP/IPMA-SCP, SHRM-CP/SHRM-SCP, or PHR/SPHR certification (preferred).