Human Resources Business Partner
Position Summary
The Human Resources Manager serves as a trusted HR partner supporting the National Services Organization (NSO) and a network of independent physician practices in a multi-site healthcare environment. Reporting to the Senior Director of Human Resources, this role is responsible for providing practical HR guidance with a strong focus on employee relations, talent acquisition, and leadership support while ensuring consistent HR practices across a growing organization.
Essential Duties and Responsibilities
Serve as the primary HR partner to assigned business leaders, physicians, and practice administrators, providing practical guidance on employee relations, performance management, organizational policies, and HR best practices.
Handle employee relations matters from initial intake through resolution, including conducting workplace investigations, documenting findings, and recommending appropriate corrective actions.
Coach leaders through difficult conversations, performance concerns, conflict resolution, employee engagement, and policy interpretation.
Balance employee advocacy with sound business judgment while minimizing organizational risk.
Identify employee relations trends and recommend proactive solutions to strengthen leadership effectiveness, improve retention, and enhance workplace culture.
Build trusted relationships with leaders across multiple locations while supporting the unique culture of each independent practice.
Partner with hiring managers to identify staffing needs and develop recruiting strategies for clinical, administrative, and corporate positions.
Manage full-cycle recruitment including sourcing, screening, interviewing, offer coordination, and hiring.
Collaborate with recruiting resources and hiring leaders to improve candidate experience and reduce time-to-fill.
Coordinate and support onboarding to ensure new employees successfully integrate into both the organization and their individual practice culture.
Assist leadership with workforce planning to support organizational growth, expansion, and acquisitions.
Provide day-to-day HR support to assigned practices and NSO leaders.
Support organizational growth initiatives, including onboarding new practices and assisting with HR integration efforts.
Develop scalable HR policies, procedures, and best practices that support a decentralized operating model.
Partner with Payroll, Benefits, HRIS, Compliance, and Operations to ensure a consistent and positive employee experience.
Ensure compliance with applicable federal, state, and local employment laws, company policies, and regulatory requirements.
Build credibility and trusted partnerships with leaders at all levels of the organization.
Support organizational change initiatives through effective communication, coaching, and employee support.
Use data, sound judgment, and business insight to help leaders make informed workforce decisions.
Participate in HR initiatives that improve employee engagement, retention, leadership capability, and operational effectiveness.
Travel up to 20% to partner practices and regional locations to provide on-site HR support, conduct investigations, facilitate training, and strengthen relationships with practice leadership.
Qualifications
Education: Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field required.
Experience: 5+ years of progressive Human Resources experience. Previous experience in healthcare, physician practice management, National Services Organizations (NSOs), or similarly complex environments is strongly preferred.
Skills: Demonstrated experience managing employee relations matters and conducting workplace investigations. Hands-on full-cycle recruiting experience required.
Preferred Certifications: SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
Knowledge, Skills & Abilities
Demonstrate strong expertise in employee relations and conflict resolution.
Think strategically while remaining willing to execute day-to-day HR responsibilities.
Build strong relationships and credibility with leaders across the organization.
Possess strong recruiting skills with the ability to identify and attract high-quality talent.
Thrive in a fast-paced, growing environment where priorities evolve quickly.
Exercise sound judgment, discretion, and professionalism when handling confidential information.
Demonstrate exceptional communication, organization, and problem-solving skills.
Successfully manage multiple priorities while maintaining attention to detail.
Equal Employment Opportunity
We are an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are valued and respected. We celebrate diversity and are dedicated to fostering an environment that promotes equity, inclusion, and belonging.