Human Resources Assistant (Employee Benefits).

About the role

This position assists with the administration of the group insurance program for active and former employees, including eligibility, enrollments, claims processing, and program support.

Duties

• Assists with the administration of the group insurance program for active and former employees.
• Explains eligibility criteria, plan provisions and policy procedures to NAF-HRs, payroll offices, and active/former employees.
• Responds to requests for continuing coverage and processes enrollments and payroll deductions, including determining eligibility, verifying documentation, corresponding with applicants and/or NAF-HRs, enrolling applicants in appropriate programs, and establishing payment and participant files.
• Notifies participants and contractors of loss of coverage, processes required termination forms, and corresponds with participants about alternative insurance coverages.
• Prepares/processes death claims for deceased participants.
• Provides administrative support for the NAF Asset and Liability Insurance program by reviewing submitted claims documentation for completeness, maintaining claims records and tracking logs, preparing payment documentation, and routing claims packages for management review and approval in accordance with established procedures.
• Verifies status forms/identification cards from contractors and processes corrections as required.
• Researches/resolves problem cases, assists with announcement/implementation of program changes, and corresponds with insurance contractors as needed.
• Orders supplies from contractors and responds to requests for supplies from NAF-HR offices and participants.
• Maintains familiarity with Retirement Plan administration to timely react to plan changes affecting annuitants enrolled in the continuing coverage programs.
• Reduces retiree life insurance coverage and processes related changes.
• Assists with accounts receivable duties to include bi-weekly and monthly reconciliation of active contributions and retiree payments, updating spreadsheets, recording payments, sending late payment notices, and preparing monthly premium statements of amounts due from or owed to participants resulting from erroneous payments.
• Administers benefits database, to include inputting and updating data, maintaining familiarity with database design, performing back-up procedures, submitting system change requests, and reporting malfunctions.
• Assists with development/maintenance of website information.
• Assists with decision making and administrative support for the DoD Portability Program.
• Prepares and conducts training and briefs for field staff regarding group insurance programs, plans, policies, and procedures.
• Has contact, communication, and coordination with NAF employees at all echelons to include installation-level NAF-HRs, attorneys, contractors, and active/retired plan participants and family members, as well as other DoD agencies.
• May be required to perform other related duties as assigned.

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.
• This position may require the incumbent to travel.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/14/2026.

Qualifying Experience:

• Experience working with health/life insurance programs, concepts and laws.
• Experience with managing and executing multiple projects simultaneously.
• Perform independently and resolve problems/variances on own initiative, applying and providing alternative solutions.
• Progressively responsible experience with MS Office application software such as; computer databases, spreadsheets, and power point presentations.

Preferred Experience: Claims adjudication procedures and medical/insurance terminology are preferred.

Knowledge, Skills and Abilities

• Excellent written/verbal communication skills.
• Knowledge, skills, and abilities to design and create financial management reports.