Human Resources Assistant - Benefits

About the Role

Under the direction of the Benefit Manager, this role reviews and approves benefit and insurance enrollments and changes for processing, reconciles and pays benefit and insurance premiums to appropriate vendors, provides administrative support for leave of absence and Workers' Compensation claims, assists with annual open enrollment and new employee benefit orientations, monitors enrollment results, and performs a broad spectrum of tasks in support of the Benefits department. The position acts as the primary contact for first-level benefits inquiries for a variety of benefits programs including health and welfare, retirement, leave of absence, time off, PPACA, and leave of absence. This role works with highly confidential employee information and is responsible for compliance with privacy regulations under multiple state and federal regulations, including but not limited to: ERISA, COBRA, GINA, HIPPA, FMLA, CFRA, PDL, FEHA, the ADA and ADAAA, and FERPA, and supports programs and processes under the purview of the IRS, DOL, the Civil Rights Department and other local, state and federal jurisdictions.

Duties and Responsibilities

• Processes employee insurance and benefit enrollments and changes.
• Processes, files, and supports management of workers' compensation claims.
• Responds to employee benefit inquiries timely.
• Assists with annual open enrollment and monitors enrollment results.
• Reconciles monthly vendor statements and troubleshoots and resolves discrepancies.
• May assist with administration of tuition exchange and tuition remission programs.
• Communicates with benefit vendors to resolve enrollment and service issues.
• Provides support to the benefits team in administration of employee retirement plans including answering questions and assisting employees with enrollment and plan contribution changes.
• Assists with scheduling various benefit-related events.
• Assists with the development and distribution of benefit educational materials.
• Assists with benefits communications including presentations to employees.
• Provides administrative support with employee leaves of absence.
• Assists in maintaining employee benefits files.

Requirements

• High School Diploma or GED equivalent.
• 2+ years of general office experience required.
• Working knowledge of computers, MS Office and MS Outlook.
• Working knowledge of the use of standard office equipment.
• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Detail-orientated.
• Excellent telephone and virtual meeting etiquette.
• Accurate typing and proofreading skills.
• Basic spreadsheet skills (Excel, Sheets, or similar).
• Ability to handle sensitive and confidential employment and payroll information with tact and discretion.
• Ability to relate effectively with a wide variety of people, both virtually and in-person.
• Ability to provide service in a courteous, prompt and efficient manner.
• Ability to cooperate as a team member with other Benefit team members, as well as the entire HR department.
• Ability to efficiently work in an ever-changing multi-task, multi-deadline environment.
• Punctuality.
• Attention to detail.

Qualifications

• Bachelor's degree in related field preferred.
• Some general HR experience or experience in benefits highly preferred.
• Bilingual in Spanish highly preferred.

Pay and Benefits

• Salary range: $21.82-$28.90 per hour.
• Excellent benefits including medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.