Human Resources Benefit Assistant

About the Organization

MercyFirst is a not-for-profit human and social service agency founded in 1894 by the Sisters of Mercy/Hermanas de las Misericordia. We serve children and families in need across Brooklyn, Queens, Staten Island, and Long Island through community-based prevention, family foster care, group homes, and short-term residential services for unaccompanied migrant children. Each year, we help over 3,000 children, teenagers, and families overcome obstacles and develop their full potential.

About the Department

The Human Resources Department manages the employee life cycle, including recruiting, hiring, onboarding, training, benefits administration, employee relations, staff development, performance management, and separation.

About the Role

This position provides assistance and support to employees regarding their benefits (medical, dental, FMLA, etc.) and handles required recordkeeping via HR and insurance carrier systems. The role involves sensitive communication with employees on matters important to them and supports all HR administration needs.

Responsibilities

• Maintain and update all benefit records/files.
• Prepare documents for leaves of absence (FMLA, PFL, WC, etc.).
• Assist with employee communication regarding benefit programs and changes.
• Prepare required reports for approval (FMLA, COBRA, etc.).
• Maintain confidentiality and compliance.
• Uphold appropriate communication boundaries.
• Update enrollments, changes, and terminations on insurance carrier websites.
• Assist employees and family members/beneficiaries with resolving benefit concerns.

Requirements

• High School Diploma or equivalent (required).
• Bachelor’s Degree in a related field (a plus).
• Valid NYS Driver’s License (a plus).
• Previous office experience, typing, and spreadsheet creation (a plus).
• Bilingual/Spanish (preferred but not required).

Extensive training on benefits administration tasks will be provided.

Benefits

• Comprehensive health insurance package (medical, dental, and vision) for you and your family (full-time required).
• 403B retirement benefits.
• Employer-paid life insurance and long-term disability insurance.
• Generous paid time off (vacation, personal, 12 paid holidays for full-time, sick leave based on hours worked).
• Free employee assistance program through National EAP.
• Insurance discounts for staff and their families.
• Training to support professional and personal development.
• Employee wellness program.
• Employee recognition activities.

Pay

Salary Range: $38,000–$40,000

Schedule

Full-Time