Human Resources Assistant - Benefits Team

About the role

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.

Responsibilities

• Supports the day-to-day administration of Human Resources programs and services, with primary responsibilities in employee benefits, retirement, records management, leave programs, and related HR functions.
• Serves as a liaison between employees, departments, Payroll, and Human Resources to research, respond to, and resolve employee questions and benefit-related issues.
• Assists with time and attendance tracking and related documentation.
• Provides employees with accurate and timely information regarding County benefit plans and programs.
• Assists employees with benefit enrollments, changes, terminations, and other qualifying life-event transactions while ensuring information is properly documented and payroll deductions are accurate.
• Collects, reviews, and processes supporting documentation for family status changes and other benefit-related requests.
• Coordinates with insurance carriers to research and resolve employee concerns, enrollment discrepancies, and benefit issues.
• Assists with communicating County benefit plans, programs, and procedures during Connections/new employee orientation and provides employees with information and resources to assist them in making informed benefit decisions.
• Provides general information and assistance to employees regarding retirement and benefits, including support for employees preparing to retire.
• Assists with Florida Retirement System (FRS) enrollment, membership designation changes, and the research and resolution of related issues and errors.
• Supports the Benefits team with a variety of administrative responsibilities, including responding to emails, preparing employee communications, updating benefit information, reviewing and processing documentation, maintaining records, and completing assigned projects.
• Assists with the administration of the Employee Leave Bank, including applying established policies and procedures, responding to general employee inquiries, processing documentation, and researching and resolving leave-related issues.
• Maintains confidentiality and safeguards sensitive employee, benefits, payroll, and retirement information in accordance with established policies, procedures, and applicable requirements.
• Provides professional, timely, and courteous customer service to employees, departments, vendors, insurance carriers, and other stakeholders while working collaboratively with the HR Benefits team.
• Performs other related duties and special assignments as required to support the effective and efficient operation of Human Resources.
• Performs other related duties as required.

Qualifications

Minimum qualifications: Associates degree from an accredited institution and one year of human resources experience or an equivalent combination of education and experience.

Preferred qualifications: Post secondary education from an accredited institution; HR Certification Institute Professional in Human Resources (PHR); Society for Human Resource Management Certified Professional (SHRM-CP).

Benefits

• 10 paid holidays and up to 2 floating holidays annually
• 18 days paid time off per year
• Longevity bonus based on years of service
• 6 days of paid TERM (sick) time annually
• Low-cost medical, dental, vision, additional life insurance
• Free basic life, long term disability, and employee assistance for all family members effective day one
• Participation in the Florida Retirement System
• Employee assistance program includes multiple free one‑on‑one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers
• Free onsite wellness coaching, including dietician and nurse
• Tuition reimbursement program
• Earn service time to forgive student loans

Pay

Pay Grade: 013 – from $21.51 to $27.96 per