Human Resources Advisor

Current Monument Health employees should apply via the internal career site in Workday.

About the role

The Human Resources Advisor serves as the first point of contact and Tier 1 resolution expert for all inbound inquiries—by phone, in-person, in writing, and electronically—regarding recruitment, compensation, benefits, employee health, employment policies and procedures, employee relations, talent and development, education, and workforce optimization. You will provide assistance for all Tier 1 questions and issues using a knowledge base, established training, policies, and procedures. You will also escalate and follow up on more complex Tier 2+ questions and concerns as needed, while maintaining electronic records of all interactions.

Responsibilities

• Handle a high volume of calls and electronic communications.
• Evaluate and respond to customer inquiries via phone, email, and other electronic means, providing timely responses through a knowledge base and in accordance with our Service Level Agreement.
• Demonstrate trust, respect, compassion, community, and excellence at all times.
• Escalate more complex issues to Tier 2+ experts throughout HR and the health system.
• Create and maintain detailed, complete, and accurate records of all interactions in our case management system.
• Provide education and guidance to customers about available tools and resources.
• Perform general office duties, including data entry, mail sorting, copying, faxing, and document scanning.
• Assist in maintaining office supply inventories and office equipment to ensure adequate supply and functionality.
• Provide administrative support in HR functions, such as employment verification, management of employee certifications, facilitation of reimbursement requests, updating employee and contract worker files, and other duties as assigned.
• Maintain privacy and confidentiality of information, protect sensitive information and PHI, report non-compliance, and adhere to all applicable regulatory agencies and organizational policies.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field (preferred).
• 1+ years of customer service experience.
• 1+ years of human resources experience (preferred).

Physical Requirements

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Pay

Starting pay rate range: $18.00 - $22.50 per hour, determined by the knowledge, skills, and experience of the applicant.

Benefits

• Supportive work culture.
• Medical, vision, and dental coverage.
• Retirement plans, health savings account, and flexible spending account.
• Instant pay for qualifying positions.
• Paid time off accrual bank.
• Opportunities for growth and advancement.
• Tuition assistance/reimbursement.
• Excellent pay differentials on qualifying positions.
• Flexible scheduling.

Schedule

Scheduled weekly hours: 40