Human Resources Advisor

Key Responsibilities

• Serve as the primary contact for associates and managers seeking guidance on HR policies, procedures, and programs.
• Respond to inbound phone calls and submitted HR cases related to employee relations, performance management, disciplinary guidelines, benefits, and other HR matters.
• Interpret and explain company policies, procedures, practices, and programs in a clear and consistent manner.
• Provide guidance to managers on handling difficult or complex employee relations situations.
• Investigate employee concerns and recommend resolutions related to working conditions, disciplinary actions, and other HR-related matters.
• Research and resolve associate concerns related to salary and wage actions such as merit increases, promotions, demotions, and pay adjustments, ensuring alignment with company policy.
• Partner with operations and other internal teams to address discrepancies and ensure compliance with established processes.
• Refer payroll and benefits-related inquiries to the appropriate support teams when outside the scope of HR policy guidance, and act as an intermediary when escalated issues require additional HR support.
• Maintain accurate case documentation and support case management activities within HR systems.
• For bilingual support needs, assist with translation of investigative documentation from Spanish to English as needed.

Preferred Qualifications

• 2+ years of experience as an HR Representative, HR Generalist, or similar HR support role in a large organization or supporting a business unit.
• Bilingual in English and Spanish preferred.
• Strong computer skills, including experience with SAP, HR case management systems, reporting, and web-based research.

Skills & Experience

• Ability to research HR-related issues using internal resources, policies, and external tools as needed.
• Strong case management skills with the ability to prioritize and manage multiple inquiries simultaneously.