Human Resources Administrator

About the role

MCI is seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable.

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Deliver high-level administrative and professional support.
• Draft and edit correspondence, reports, and other documents; gather and research information as needed.
• Align HR strategies with business goals and recommend improvements.
• Foster employee engagement through proactive and hands-on approaches, including remote interactions.
• Stay responsive to evolving business needs and external economic factors.
• Champion innovative HR solutions and process enhancements.
• Support employee relations, retention, and recognition programs.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate excellent organizational and interpersonal skills.

Qualifications

• Minimum 1 year of experience in HR administration.
• Some undergraduate education required.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with training tools and techniques.
• Effective conflict resolution and time management skills.
• Strong presentation skills, both written and verbal.
• Capable of thriving in a fast-paced, professional environment.
• Comfortable giving and receiving constructive feedback.