Human Resources Account Manager I

Position Overview

The Human Resources Account Manager I services our emerging market clients (small to mid size). This position is responsible for providing HR best practice guidance, producing compliant employee handbooks, and job descriptions and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems. This position will reports to the HR Client Service Manager in our Customer Service department.

Primary Responsibilities

• Respond timely and accurately to client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone and email systems.
• Serve as an external consultant by analyzing a company’s current HR programs and recommending solutions.
• Inform and educate clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.
• Create, review or revise handbooks, policies, and job descriptions utilizing the resources provided.
• Ensure HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.
• Understand complex ideas in HR but have the ability to simplify and explain problems and solutions in terms everyone can understand.
• Build strong client relationships and provide quality service in an effort to retain client base.
• Promote Paylocity products and services to fulfill ongoing client requests.
• Maintain knowledge of trends and changes in Human Resources legislation, and convey local, state, and federal laws to clients to maintain compliance.
• Provide ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
• Acts as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.

Education and Experience

• Minimum of 2 years of progressive HR Generalist experience dealing with a broad range of HR related topics preferred
• Minimum Bachelor’s degree - a focus on Human Resources or Business Administration/ Management preferred
• PHR or SHRM-CP certification preferred
• Proficiency with Microsoft Office Programs
• Advanced problem-solving and analytical skills
• Excellent communication and relationship building skills
• Experience in Shared Services call center environment is preferred

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

About the Role

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Benefits

At Paylocity, we are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

Skills

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

Qualifications

• Minimum of 2 years of progressive HR Generalist experience dealing with a broad range of HR related topics preferred
• Minimum Bachelor’s degree - a focus on Human Resources or Business Administration/ Management preferred
• PHR or SHRM-CP certification preferred
• Proficiency with Microsoft Office Programs
• Advanced problem-solving and analytical skills
• Excellent communication and relationship building skills
• Experience in Shared Services call center environment is preferred