Account Manager I

Job Description

Joining The American Red Cross is about more than just a job—it's about becoming a vital part of a global network dedicated to helping others. You'll work alongside a diverse team of professionals who are passionate about their work and committed to making a difference.

Responsibilities

• Identify, develop, and implement creative strategies to attract, manage, and retain potential blood drive sponsors and feeder groups.
• Ensure efficient scheduling of blood drives by assigned sponsors to meet monthly, quarterly, and annual collection goals.
• Provide organizational and operational support to sponsors to ensure achievement of collection operation and annual goals.
• Carefully coordinate activities with appropriate collections personnel to ensure a positive sponsor and donor experience and smooth, efficient operations.
• Develop and deliver education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to assist in meeting collection objectives and regulatory compliance.
• Maintain accurate records in the system to provide tracking and statistical data on sponsor group performance.
• Utilize tools, technology, and strategies provided by the organization to enhance customer service, efficiency, and productivity.
• Apply knowledge of the community, its government, demographics, and organizations to all aspects of servicing sponsor groups and expanding the blood program.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum one-year related experience required or equivalent combination of education and related experience required.
• Management Experience: N/A

Skills and Abilities

• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communications skills, including training and presentation skills are required.
• A current valid driver's license and good driving record is required.
• Ability to work on a team.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• Paid Time Off: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Physical Requirements

• Sit
• Use hands to handle or feel
• Talk or hear
• Reach with hands and arms
• Frequent lifting and/or moving up to 15 pounds
• Occasional lifting and/or moving up to 30 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Moderate noise (business office with computers, phones, and printers, light traffic)
• Small cubicle
• Computer terminal for an extended period of time

Disclaimer

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights