Human Resource Receptionist

Greetings

Reports To: Plant HR Manager
Department: Human Resources
Position Type: Full Time
Shift: 1st shift
Location: Fairfield, Ohio / West Chester, Ohio
Classification: Non-Exempt
Schedule: 7:30AM – 4:30PM (OT and weekends, as required)
May vary, depending on business needs

About the Role

Provides administrative support in a fast-paced environment, ensuring proper guest protocols are achieved and managing clerical tasks.

Responsibilities

• Greet all visitors with a friendly, high energy, professional demeanor, ensuring proper guest protocols are achieved (sign in, GMP (Good Manufacturing Practices) policy signatures, NDA’s, refreshments, etc.)
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, distributing mail, copies, answering phones, ordering/maintaining supplies, maintaining reception cleanliness, etc.
• Accepts mail and deliveries and routes to appropriate recipients.
• Manages the conference room meeting schedules and supports meeting leaders with breakfast/lunch/snack coordination as needed.
• Prioritizes visitors from any regulatory agency including but not limited to USDA/FDA Inspectors, OSHA Inspectors, Local Authorities, other governmental agencies.
• Maintains a neat, welcoming & organized office environment.
• Answers all incoming calls according to all company policies with exceptional telephone skills. Directs phone calls to the appropriate parties as necessary.
• Takes written/email messages for occupied personnel and notifies them as soon as possible regarding pending messages.
• Collaborates with the appropriate department team members to coordinate questions and issues.
• Addresses customer concerns and issues or escalates them as needed.
• Supports the office staff with coordinating Iron Mountain document retention retrievals/send-offs.
• Manages office supply inventory.
• Manages Latitude SWAG inventory.
• Maintains confidentiality of company and customer information at all times.
• Assists with event planning and coordination.
• Supports various departments with administrative tasks (invoice and credit card reconciliation to the VP of Engineering/Plant Manager) as needed.
• Performs other HR duties as assigned (filing, ordering, maintaining office supplies, etc.).

Qualifications

• Minimum High School Diploma and/or college degree a plus.
• 1-2 years of administrative experience is required.
• Intermediate Computer, Microsoft Office, and Outlook skills.
• Friendly with high energy and willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organizational and prioritization skills.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Detail Oriented.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working in a fast-paced environment.
• Bi-lingual English/Spanish speaking is a plus.